Digital Engagement Executive

Capita Pensions Solutions are looking for a Digital Engagement Executive to join their team.

You will be supporting the digital engagement agenda for Teachers’ Pensions, optimising our digital proposition. The core focus will be the delivery of digital materials, campaigns and maintaining our online presence with the broader objective of improving outcome measures for the Scheme and our client the Department for Education.

**Please note this role will be working on an account that is expected to transfer to a new provider under TUPE in May 2026.

**Please be aware due to a high number of applications, we will not be able to give specific feedback to all applicants. However you will be notified via Workday.

Job title:

Digital Engagement Executive

Job Description:

What you will do:

• Work within a team of engagement professionals
• Support the Head of Engagement and Engagement Managers with reports, articles, data requests and general marketing support as needed.
• Raising awareness and assisting in driving online traffic, visitor conversion and brand awareness.
• Assisting with the marketing and development of our online presence.
• Analysing, monitoring and reporting of the Teachers’ Pensions website.
• Providing copywriting support to the marketing team with all online marketing material for internal and external purposes.
• Extracting and manipulating data for use in segmented email campaigns.
• Implementing email campaigns.
• Optimising key pages within the site for SEO.
• Working with external agencies to enhance user experience and develop online campaigns.
• Editing of artwork for online marketing campaigns / materials for internal and external use.
• Assist the delivery of the web content plan.
• Deputise for the Digital Engagement Manager when required.
• Effectively communicate all relevant updates to the team using the most effective communication channels. 
• Develop and maintain relationships with relevant stakeholders and/or clients.
• Support a client focused culture in the team and ensure that continuous improvement and excellent customer experience are at the heart of all activity.
• Actively represent the team in department and company activities and projects, and engage the team in discussions and plans

What we are looking for:

• You will support the engagement team in areas that include, personalisation, segmentation, automated communications, content management, event management, email and SMS tools, campaign-specific web developments, and App integration so will need strong IT skills and able to navigate systems

• Competent in using excel at an advanced level including using formulas - this will be tested at interview stage

• Google analytics experience would be advantageous

• Experience in a pensions environment would assist further with the understanding of the terminology used and processes involved

• You can demonstrate strong communication skills and the ability to articulate information in front of stakeholders

• You must be analytical and be comfortable defining and reviewing customer journeys

About Capita Pension Solutions

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function.  We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services.  We have ambitious objectives and plans for 2025 and beyond.

What’s in it for you?

•  23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.  

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work . 

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent