At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Eli Lilly Cork is made up of a talented diverse team of over 2000 employees across 60 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more. Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.
Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, Age & Culture, LGBTQ+ and GIN-Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond.
Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself!
Are you interested in using technology to automate and transform business processes?
The Tech@Lilly Enterprise Automation team is seeking to add an Automation Platform Engineer role to the team. Working with the Service Delivery Lead, this role will have a systems support and service reliability focus helping support our Automation Anywhere RPA system, individual robotic processing automation bots, and integrations delivered to the business. Are you innovative and curious about new technology that can make business processes easy and more efficient? Come join our team!
In this position, you will be responsible for providing day-to-day technical and platform support for automated systems, troubleshooting issues related to automation tools, processes, and virtual machines, and ensuring smooth operation of automated workflows, collaborating with development teams to identify and resolve problems. This role has a specialty focus on RPA development and lifecycle support from platform to bot level and often includes tasks like maintaining documentation, managing upgrades and patching, and monitoring automation performance across various systems.
As an automation platforms engineer, your expertise in specific automation platforms like RPA (Robotic Process Automation), Automation Anywhere Control Room management, and custom automation frameworks and integrations will allow you to lead operations and lifecycle management projects with global impact
With an approach that accepts failure, and ability to work in ambiguity, you will provide technical assistance to end users experiencing problems with automated systems or virtual machines, explaining complex technical concepts and identifying root causes of errors within your portfolio, as well as upstream or downstream applications that may be affecting them
By maximizing your development experience, you will have the opportunity to go beyond standard support activities by developing, designing, and implementing both agentic and custom applications and scripts to create new assets with bleeding edge capabilities
Using your problem-solving skills, you will strive to quickly identify and correct bottlenecks and analyze complex technical issues via incident management, ensuring automation processes and applications adhere to relevant compliance regulations, changing control, and system design lifecycle standards at Lilly
With attention to detail and proactivity you will seek to maintain existing applications via debugging and continuous updates, ensuring performance metrics are captured for optimization and system reliability
As a superb communicator with strong interpersonal skills, you will work and collaborate effectively across support, development, and platforms teams globally to document user guides, troubleshooting steps, and best practices
Incident Management & Operations Support experience in an enterprise RPA environment
Hands-on experience in Automation Anywhere 360 Control Room – workflow queues, credential lockers, and bot management
Proficient in development, support, and troubleshooting of API and RESTful services/integrations between multiple system points, according to frameworks and architecture guidelines
Ability to triage and analyze defects in production environments, handling P1 and P2 critical issues on both physical and virtual machines
Strong experience with using metrics to identify, plan, and implement continuous service improvement opportunities
Proficiency in resolving issues submitted through ServiceNow and supporting test automation
Ability to perform root cause analysis (using techniques like 5 Whys, fishbone diagrams, or fault tree analysis) to identify and address the underlying causes of quality issues as well as regular service reviews to gauge customer satisfaction and identify areas for process and support improvements
Bachelor’s Degree in Computer Science, Information Technology or related technical field
4+ years’ experience in technical role focusing on supporting Automation portfolio applications including:
Demonstrated experience managing Enterprise-wide Automation Anywhere 360 Control Room and the devices the bots perform on
Hands-on API experience and knowledge of Restful API design patterns as well as basic test automation tools and frameworks
Skilled in Python, SQL, and SAP APIs, with understanding of agentic automation as a concept
Nice to have: Experience with cloud (Azure, AWS, GCP), CI/CD pipeline, and Java/Javascript
Experience with infrastructure (operating systems, storage, compute, virtualization)
Nice to have: Experience with enterprise systems like SAP, Ariba, and large-scale data reporting/visualization tools
Availability to work flexible work hours is/may be required as this team will support continuous operations across different geographies.
Lilly IT builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Lilly IT is that we create new possibilities through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of our business.
The infrastructure Digital Core tech team leads and owns tech platforms for business scale, speed and innovation. This team champions unparalleled EMPLOYEE EXPERIENCES and DIGITALLY EMPOWERED TEAMS to inspire new ways of working and increased productivity. As leaders in technology, this team catalyzes and connects TECH INNOVATION AND AGILITY across the enterprise, leading the overall company technology strategy.
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Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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