Digital Commerce & Lifecycle Associate

Biocodex is a French family-owned pharmaceutical company headquartered in Gentilly, near Paris, France. The company was founded in 1953 to develop and market the world’s first probiotic yeast strain, Saccharomyces boulardii CNCM I-745®, discovered in 1923.

Building on relationships established for nearly 70 years with healthcare professionals, the Biocodex teams work daily for the health of all and focus their activities around three main areas: Microbiota, Orphan diseases, Women’s health.

With more than 1,800 employees, Biocodex generated net revenues of above €634 million in 2024, including 32% in France and 68% internationally. The group is present in more than 100 countries through wholly owned subsidiaries in 17 countries and a network of distributors worldwide.

In order to accompany the growth of Biocodex, we are looking for a:

Digital Commerce & Lifecycle Associate

Position Description:

Supercharge our owned ecosystem. You will run day-to-day Shopify site operations and CRO, power Klaviyo campaigns and flows, coordinate organic social with our social media agency, and lead Consumer Affairs with our Gorgias VAs. You’ll also quarterback PRC ops for owned/organic content and deliver lightweight competitive snapshots via SimilarWeb and Talkwalker.

Roles & Responsibilities:

Website (Shopify) & Conversion

• Execute site updates, merchandising, and promo set-up; partner with our web dev agency for dev changes and bug fixes.
• Build a CRO backlog; ship at least one test/month (e.g., PDP modules, bundles, sticky ATC, badge/claim treatments) with clean QA and tracking.
• Maintain PDP accuracy, schema/SEO basics, and site-speed health.
• Lifecycle & Email (Klaviyo)
• Maintain weekly campaign cadence with our VA, own QA (links, rendering, UTMs, legal lines) and post-send recaps.
• Audit and optimize core flows (browse/cart/checkout abandonment, cross-sell, winback, replenishment).
• Partner with social media agency for assets and with the Director for promo alignment.

Organic Social & Community

• Coordinate with social media agency on calendars and approvals, handle publishing QA, bios/pins/highlights, and community response workflows.
• Surface community insights and FAQs back to brand.

Customer Service Ops (Gorgias + VAs)

• Own SOPs, macros, and training for VAs; conduct weekly QA and provide coaching.
• Track first-response/resolution times and escalate product or site issues quickly.

PRC & Compliance Ops

• Manage intake, Veeva PromoMats uploads, edit tracking, and distribution of final assets for owned/organic content.
• Ensure DSHEA-compliant claims, disclaimers, and file hygiene.

Competitive Listening (Lightweight)

• Deliver a monthly snapshot using SimilarWeb (traffic benchmarks) and Talkwalker (share of voice, sentiment highlights) with clear, actionable notes.

What Success Looks Like (KPIs)

• Website: Increase in site CVR and PDP CVR, Core Web Vitals pass rate, zero critical promo errors.
• Email: Weekly cadence without QA misses, increase in campaign & flow revenue, healthy OR/CTR with stable unsubscribe rate, documented test learnings monthly.
• Social: Calendar adherence, responsive community management, increase in profile CTR to site.
• Consumer Affairs: Faster FRT and resolution, strong QA scores/CSAT, actionable insights logged weekly.
• PRC Ops: Reduced submission→approval cycle time, ≥70% first-pass approval, zero compliance incidents.

Requirements:

Must-Haves

• 2-4+ years operating D2C owned channels (Shopify, Klaviyo) with hands-on execution.
• Detail-obsessed QA mindset, strong organization and documentation.
• Experience coordinating social publishing and basic community management.
• Comfort training/QA’ing offshore VAs, excellent written communication.
• Familiarity with compliance workflows and Veeva PromoMats.

Nice-to-Haves

• Basic HTML/CSS; CRO tools; light design (Figma/Canva).
• GA4 fluency, schema/SEO hygiene, Bazaarvoice familiarity.
• Health & wellness/CPG experience, DSHEA awareness.

Tools You’ll Touch

Shopify, Klaviyo, Gorgias, GA4, Meta/TikTok/YouTube, SimilarWeb, Talkwalker, Veeva PromoMats.

An interest in artificial intelligence and its application in the workplace is a prerequisite, as we actively encourage its adoption to boost innovation and performance on a daily basis.

OTHER INFORMATION
Full-Time
Perks & Benefits: Medical, dental, vision, STD, LTD, 401k match, Life Insurance
Position open to people with disabilities

Salary Range: $90,000 to $120,000 Salary commensurate with experience

This position will be based in Bedminster, NJ (onsite 2 days per week)

WHY BIOCODEX
Our four values are driving forces and bonds for all teams: we play collectively; we shape fair relations; we dare to innovate; we care for our ecosystem.

At Biocodex, we do not discriminate on the basis of gender, age, disability, nationality or sexual orientation. In fact, we welcome diversity, which we recognize as a source of strength for the company.

At Biocodex, our CSR approach is an holistic one to reconcile the « 4P’s »: « People, Planet, Profit and Purpose » and we also ensure that our employees are provided with necessary and relevant tools for both their personal and professional development, while offering them competitive advantages and services.

Join us!

LI# Hybrid

BIOCODEX USA

Take up the challenge and send your application!