Description -
HP has millions of customers worldwide, and every interaction is an opportunity to help them solve problems and discover solutions they didn’t know they needed. This role sits at the heart of that mission—within a division focused on creating smarter ways to connect with existing customers through digital touchpoints like support channels and HP.com. Your work will directly influence how we turn existing HP customer needs into relevant offers, promotions, and experiences that drive growth and revenue.
What you’ll do:
Shape growth strategies: Design and execute digital sales programs that make it easy for customers to find the right HP products and services when they need them most.
Connect the dots: Work with global teams and product organizations to identify opportunities, build business cases, and turn ideas into actionable plans.
Drive results: Oversee processes, project timelines, and KPIs to ensure programs launch successfully and deliver measurable impact.
Optimize the experience: Analyze processes and customer journeys to remove friction, improve conversion, and enhance satisfaction.
Collaborate widely: Partner with regional teams, route to market representatives, and online stores to ensure alignment and performance across the ecosystem.
Communicate at all levels: Provide clear updates and insights to stakeholders and executives, making complex strategies easy to understand.
What makes you a great fit:
You have experience in project management, business operations, or account management, and you’re comfortable leading cross-functional initiatives.
You’re creative, like solving challenging issues, and enjoy autonomy.
You have a sales & marketing mind and enjoy creating solutions or experiences that impress.
You’re analytical and strategic, but also practical—you know how to turn ideas into results.
You’re comfortable with slicing and dicing data in our internal systems, making your own reports, and presenting it to others.
You thrive in a global environment and can navigate multiple stakeholders with ease.
You’re curious about digital commerce and passionate about improving customer experiences.
Preferred qualifications:
Bachelor’s or Master’s degree in Business or related field (or equivalent experience).
7–10 years in roles involving project management, business development, or marketing.
PMP certification is a plus.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Job -
Business PlanningSchedule -
Full timeShift -
No shift premium (Costa Rica)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"