Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
As part of the Developer Relations team, the Developer Advocate on the Dev Success team is the primary technical partner for the broad Toast developer community. You'll own the complete journey for developers building on Toast, from answering their first technical question through facilitating their path to production. You'll manage a high volume of technical support requests while simultaneously guiding partners through the onboarding and certification process that gets them to market. Your success will be measured by your ability to deliver predictable throughput: meeting weekly targets for partner certifications while maintaining a healthy support queue and high developer satisfaction.
Developer Relations at Toast is evolving rapidly as we scale our partner ecosystem. The systems, processes, and infrastructure you help build today will shape how thousands of developers experience Toast tomorrow. As the team and platform mature, this role will evolve with it, your insights from working directly with developers will inform that evolution, and your skills will grow alongside the team's expanding impact.
As a Developer Advocate on the Dev Support team you will:
Special Sauce (Nice to Haves)*:
AI at Toast
At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.