The Technical Lead is primarily accountable to provide oversight and direction for the Collateral and Settlements group of Derivatives Business Operations team through timely and accurate service delivery and onshore stakeholder relationship and governance. Role includes but not limited to steering the team towards a common technical vision and working with them to turn it into reality, setting and achieving the team's goals, along with making sure that team members not only understand but follow major technical decisions, assisting in the development and adding controls in the processes and procedures, identifying and removing roadblocks, providing support to Manager coupled with business report generation and critical ad hoc requests raised by the Business Units supported.
Position Responsibilities
- Oversee Derivatives Business Operations - Collateral and Settlements group, running some production, providing quality review, training staff and delegating work assignments.
- Steer the team towards a common technical vision and work with them to turn it into reality.
- Act as primary Business Unit contact for processes handled.
- Review and evaluate established procedures, processes and best practices.
- Improve current processes to ensure that efficient, effective and flexible service is provided to clients at all times
- Participate in team cross training as well as training provided by BU for new work to be transitioned to establish back up.
- Support ad-hoc analysis to identify root cause of production problems and develop timely solutions.
- Provide daily operations support.
- Act as the project manager who will oversee the planning, implementation and tracking of any process migration or streamlining and automation projects
- Reviews performance through 1:1 coaching
- Conduct regular training needs analysis for personal and professional development of the staff.
- Take the lead role in resolving critical issues and proactively manage and monitor control efficiency to ensure potential risk is minimized.
- Support the Manager in building high performing team by ensuring the delivery of excellent customer service through proactively promoting client centricity.
- Effectively communicate significant production updates and challenges to the Manager and Business Unit in a timely manner
- Provide support to the Manager for administrative reports and will represent the team on management meetings as needed.
- Additional duties as assigned
- Willing to work on rotating shift to oversee all regions supported
Required Qualifications
- Candidate must have at least 5 year experience working in a financial services firm under the Derivatives group
- Bachelor’s Degree in Economics, Business Administration, Finance, Math or related fields
- Strong understanding of derivative products, settlements and collateral management
- Familiarity with derivatives system - Findur and collateral management platform APEX and Acadia
- Advance skills in Microsoft office
- Knowledge of basic programming language/SQL and/or natural curiosity/affinity to system workflows and interdependence will be an advantage
- Strong leadership skills to motivate team members and know how to efficiently make important decisions
- Strong communication skills to oversee personnel and foster collaboration with other functions
- Ability to react quickly and meet tight deadlines maintaining accuracy and thoroughness
- Excellent English skills, both oral and written, with strong comprehension skills
- Proven ability to thrive in a fast-paced, high-performing, and collaborative team environment while managing multiple, constantly changing priorities and ad-hoc requests
- Proactive approach to continuous improvements and a positive “can-do” attitude
- Ability to identify and investigate complex issues and recommend actionable solutions
- Exceptional relationship management, collaboration and facilitation skills
- Strong business acumen with ability to communicate complex concepts and results in a clear, concise, easy to understand manner (written and verbal).
- Solid analytical and technical capability – can transform large data into knowledge and insight and present in a value-added form for senior management
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Hybrid