At Children’s Wisconsin, we believe kids deserve the best.
Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/
This position provides clerical support for the Dental Center including triaging phone calls, obtaining all necessary demographic and financial information needed for registration and billing, managing daily schedules, scheduling patient appointments, and performing general receptionist duties.
Essential Functions
Responds quickly and politely to telephone calls, triages incoming calls, takes accurate messages and relays calls as appropriate. Treats patients, families, dentists, visitors and coworkers courteously. Maintains patient confidentiality.
Registers patients by obtaining and entering all necessary demographic and financial related information needed for registration and billing of all patient visits.
Monitors daily schedules, which includes, but is not limited to, arriving appointments, filling open appointment time, managing the wait lists, documenting no-shows and rescheduling bumped or cancelled appointments.
Verifies patient demographic data at each encounter and enters updates into the computer system. Scans insurance cards when applicable. Identifies insurance issues and collaborates with the financial clearance department for insurance verification.
Maintains clinic flow, monitoring patient location and wait time.
Maintains a clean, orderly and safe work environment. Enters work orders when needed.
Schedules patients for clinic visits through the use of the computerized scheduling system and its components. Places patient on a wait list per dentist, parent, or patient request or if scheduled past due date for appointment.
Prints and collates paperwork in preparation of clinic appointments.
Receives, prioritizes and directs all incoming communications, such as phone calls, referrals, mail, faxes and the like. Scans patient information into the computer system. Type correspondence if needed and sends fax communications.
Maintains inventory of office supplies, reorders as needed.
Education:
High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) secretarial or medical secretarial training or equivalent work experience Required
Experience:
2+ years related experience Required
Prior experience in a dental setting Preferred
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Certifications/Licenses: