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NCSECU

Data Center Engineer I

Data Center - Cyrus One Full time

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Job Summary:

Data Center Engineer I will be responsible for working alongside members of the Data Center Services Team to support the day-to-day operational needs of State Employee’s Credit Union’s mission critical data centers. This role will be responsible for the installation and cabling of enterprise class technology hardware, management of data center assets, troubleshooting hardware issues, maintaining change control process in the data center, and supporting 3rd party vendor activities. Support for problem resolution is provided 24 hours a day, seven days a week, 365 days a year.

Duties & Responsibilities:

Day-to-day the chosen applicant will:

  • Assist with the receiving and shipping of hardware and RMAs
  • Assist with the installation and decommissioning of hardware in data and operation centers
  • Assist with the installation, testing, and validation of cabling infrastructure
  • Work with Data Center Engineers to learn and apply diagnostic methods to troubleshoot data center equipment
  • Respond to requests for support of hardware in data and operation centers with the assistance of the Data Center Services team
  • Work closely with teams throughout the organization
  • Work closely with 3rd party service providers
  • Update data center asset management system as required
  • Document and track all assigned data center related issues and tasks via the Remedy ticketing system
  • Keeps work area organized and efficient.
  • Other tasks as required by management
  • Attend training relevant to SECU Data Center support.

Qualifications & Education:

  • Experience in a technology related field a plus
  • 0-2 years of IT operations experience working in an enterprise infrastructure. 
  • Strong analytical and problem resolution skills
  • Strong verbal and communication skills
  • Excellent attention to detail
  • Working knowledge of Microsoft Office products
  • General knowledge of a physical IT infrastructure (connectivity, server, networking, storage)
  • Some understanding of network concepts (switching, routing, perimeter security)
  • Some understanding of server class operating systems (Windows, Linux)
  • Familiar with Remedy ticketing system.
  • High level of written and oral fluency in English
  • Must be able to cooperate and collaborate with co-workers.
  • Ability to safely lift a minimum of 50 pounds
  • Ability to spend long periods of time on your feet in a data center environment.
  • Flexibility to work outside normal scheduled hours when needed (24x7 environment)
  • Ability to adhere to established work schedule, attendance, policies, and dress code
  • Positive attitude, professional, self-motivated, and fast learner

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.