Customer Support/Ops Coordinator I

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).

About the Role

We are seeking a detail-oriented and highly organized Legal Data Entry Specialist to support our legal research and documentation operations. The successful candidate will be responsible for identifying, extracting, and entering relevant legal case information from various databases and court dockets into internal systems. This role requires precision, confidentiality, and a solid understanding of legal terminology and documentation.

Key Responsibilities

• Search and review legal databases, court dockets, and public records to identify relevant legal cases.
• Extract and accurately record key case details, including parties involved, case numbers, filing dates, jurisdictions, and outcomes.
• Ensure accuracy, consistency, and completeness of all data entered internal systems.
• Maintain confidentiality of sensitive legal and client information in compliance with data protection policies.
• Collaborate with legal researchers and analysts to verify and clarify case information.
• Monitor updates to court dockets and legal databases for new or modified case details.
•  Utilize AI-driven tools and data validation technologies to improve data accuracy and detect discrepancies or inconsistencies.
•  Identify and recommend AI-based process improvements, including automation of repetitive data entry tasks, smart document recognition, and predictive analytics to enhance operational efficiency.
• Participate in testing and implementation of new AI and data management solutions to optimize workflow performance.

Qualifications and Skills

• Approximately 2 years of experience in customer support, operations, or a related administrative field.
• Experience with legal or law library research preferred.
• Strong data entry and information management skills.
• Comfortable using phone and computer-based systems.
• Excellent communication and problem-solving abilities.
• Demonstrated adaptability, growth mindset, and commitment to teamwork.
• Relevant qualification or equivalent experience welcomed.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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