Customer Support Centre Representative

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Temporary (Fixed Term)

Position Overview:

Join Finning and make an impact as a Customer Support Centre Representative (CSCR). This position offers:
• A dynamic role as the first point of contact for internal and external customers.
• Opportunities to support safety, emergency response, and operational efficiency.

As a CSCR, you’ll manage incoming calls, coordinate safety check-ins, and provide timely support using multiple systems and tools.

Job Description:

• Answer incoming calls, assess caller needs, and accurately redirect using corporate tools and resources.
• Monitor weather alerts and communicate updates to affected personnel.
• Manage employee safety check-ins (SPOT), including scheduling, tracking, and escalation protocols.
• Process service rework calls and generate reports for internal teams.
• Retrieve and store service letters and magazines from SIS for internal access.
• Fulfill literature requests after hours using the Midland ordering portal.
• Update corporate directory entries in FINBRP to ensure accurate contact information.
• Use internal systems (SalesLink, Salesforce, Aware360, Finning.com, Workday) to support customer inquiries.
• Handle executive-level calls with discretion and professionalism.

Day-to-Day Activities:

• Respond promptly to high-volume calls in a 24/7 environment.
• Monitor and escalate safety alerts and emergency notifications.
• Maintain accurate records of SPOT check-ins and incident reports.
• Support internal teams with service rework and literature requests.
• Update and verify contact information in corporate directories.
• Navigate multiple platforms to resolve inquiries efficiently.

Requirements:

• Completion of high school diploma (Grade 12).
• Minimum 1 year of experience in a call center or customer service role.
• Ability to work under pressure in a high-volume, 24/7 environment.
• Strong verbal and written communication skills.
• Proven customer service skills with a solution-oriented mindset.
• Excellent attention to detail, time management, and multitasking abilities.
• Ability to work independently and collaboratively within a team.
• Proficiency in Microsoft Office Suite.
• Comfortable navigating multiple platforms and managing sensitive information.
• Must have the ability to work from home.

Important:

• This role will be based out of our North Calgary location.
• Temporary, full time role for 6 months with possibility for extension.
• Night/Overnight and Weekend shift. Overnight shifts will be worked from home.

If you’re ready to deliver exceptional customer support and thrive in a dynamic environment, apply today!

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.