NZ Hi-Tech Company of the Year 2023, Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.
Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.
How you'll make an impact:
We are looking for a proactive and customer-oriented individual to join our team as a Customer Success Specialist, giving you an opportunity to be part of a global team supporting over 4,000 small and medium product sellers. As a Customer Success Specialist, you will proactively identify opportunities to engage with a wider range of customers to mitigate risk, accelerate product usage, drive customer lifetime value and enable sellers to experience the full value of Cin7 products. You will be responsible for ensuring our customers have a positive experience throughout their journey with us, driving adoption and lifetime value, ultimately helping lead our customer expansion growth.
By leveraging our host of technology tooling- ChurnZero, Zendesk, Salesforce, and other Cin7 systems - customer success specialists will provide proactive touch engagement to all customers at scale, utilizing a digital first mentality. You will be responsible for being the voice of the customer internally by driving continuous feedback into our Support, Product, Engineering, Implementation, Sales and Marketing teams on ways to remove barriers, find solutions, and provide a delightful experience to our customers.