Job Requisition ID #
Position Overview
The Customer Success Advisor is focused on driving success in the "Onboard" and "Use" lifecycle stages of our Scaled indirect and direct customers as they deploy Autodesk solutions. This role will engage directly with customers, proactively through data-driven triggered actions and reacting to inbound customer-initiated triggers
Responsibilities
Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively responding to customer inquiries
Assist customers by providing guidance and resources directly to assist with onboarding new solutions and to identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals
Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues
Successfully close out a range of data-driven customer success motions
Drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities
While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity
Minimum Qualifications
Technical Experience in SaaS Industry 3+ years
Experience in Customer-facing roles 4+ years
Customer Empathy & customer mindset
Ability to prioritize multiple tasks
Collaboration and coordination across multiple stakeholders
Fluent languages spoken and written: Japanese & English
Preferred Qualifications
2-5 years Customer Success/Account Management experience
2-5 years industry experience in Design/Manufacturing industry
2 years of Digital Marketing knowledge and/or experience
Experiences in Scaled CS
SFDC proficiency
職務目的
カスタマーサクセスアドバイザーは、オートデスクソリューションを導入するスケール型の間接顧客および直接顧客に対して、「オンボード」および「利用」ライフサイクルステージでの成功を推進することに注力します。この職務では、データドリブンによるトリガーアクションを通じて能動的に、また顧客からの問い合わせなどのトリガーに対応して受動的に、直接顧客と関わります。
主な職務内容
オートデスクソリューションの利用を拡大するために、オンボーディングおよびアダプション戦略を策定・実行し、顧客からの問い合わせに対して能動的・受動的に対応する
新しいソリューション導入時に顧客を直接支援し、採用率が低いリスク顧客を特定・支援することで、顧客がビジネス目標達成に向けて得られる価値を高める
営業チーム、リセラーパートナーエコシステム、テクニカルサポート、クライアントサービスなどと連携し、カスタマーサクセスの推進および顧客のアクティベーション／オンボーディング／利用に関する課題を解決する
データに基づいた様々なカスタマーサクセスアクションを成功裏に完了させる
付加価値活動を通じて高い顧客満足度と良好な体験を提供し、オートデスク製品の継続的な採用を促進する
顧客ライフサイクル全体に関わる中で、ビジネス関係の拡大機会を特定し、営業チームの拡販活動を支援する
応募資格（必須）
SaaS業界での技術的な経験：3年以上
顧客対応業務での経験：4年以上
顧客共感力およびカスタマーマインドセット
複数タスクを優先順位づけて遂行できる能力
複数のステークホルダー間での協働・調整能力
日本語および英語での流暢なコミュニケーション能力（会話・文書）
歓迎スキル・経験
カスタマーサクセス／アカウントマネジメント経験：2〜5年
デザイン／製造業界での経験：2〜5年
デジタルマーケティングに関する知識または経験：2年以上
スケール型カスタマーサクセスの経験
Salesforce（SFDC）の操作スキル
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
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We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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