Customer Service Representative - H

At San Antonio Animal Hospital, we’re a close-knit team that’s passionate about providing high-quality veterinary care for dogs and cats in a warm, family-friendly environment. Our general practice offers preventive care, diagnostics, dentistry, surgery, and client education—all delivered with compassion and respect for both pets and their people.

We’re looking for a Client Service Representative (CSR) who loves animals, enjoys working with people, and thrives in a fast-paced, team-oriented setting. As the first and last point of contact for our clients, you’ll play a vital role in ensuring every visit is positive, efficient, and caring.

• Greet clients and pets with warmth and professionalism in person and on the phone

• Schedule appointments, manage daily calendars, and confirm upcoming visits

• Maintain accurate and up-to-date client and patient records in our practice management software

• Prepare invoices, process payments, and review estimates with clients

• Communicate clearly and compassionately about services, procedures, and wellness plans

• Coordinate with technicians and veterinarians to ensure smooth patient flow

• Assist with client education and follow-up calls (e.g., reminders, post-visit check-ins)

• Maintain cleanliness and organization of the reception area

• Uphold clinic protocols regarding confidentiality, patient safety, and client service standards

• High school diploma or equivalent required; additional education in animal science, business, or a related field is a plus

• Previous experience in a veterinary or medical office preferred

• Excellent customer service and communication skills—both verbal and written

• Strong multitasking and organizational abilities

• Comfortable using computers and scheduling software

• A positive attitude, a team-player mindset, and a love for pets are a must

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. 

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.