Customer Service Representative

Join a team of more than 11,000 people working across more than 60 countries, you will be part of an agile network of talented and ambitious people.

In fact, we count on you to engage, connect and collaborate with colleagues all over the world.

Seize the opportunity to learn, create and develop your potential with us by joining our Customer Service team in our PCV Technology Center.

By joining the Pumps, Cyclones and Valves (PCV) organization within FLSmidth, you are joining an extremely dynamic, exiting, rapidly growing Product Line.

Your responsibilities

• Responsible for handling the processing and scheduling of parts/unit orders for all the customer service department.
• Responsible for handling our aftermarket parts quotes.
• Work daily with intercompany offices in getting unit and system orders written up and put through the system in a timely manner.
• Utilize deep understanding of inventory movements and availability to strategize paths for optimal deliveries.
• Maintain stocking levels through utilizing efficient channels of communication with sales engineers and clients regarding usage and delivery requirements. 
• Assists other customer service agents with overflow work as needed.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to write routine reports and correspondence. 
• Ability to speak effectively before groups of customers or employees of organization.

What you bring

• College degree plus one to two years related experience and/or training.
•  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
•  Ability to write routine reports and correspondence. 

• Strong communication skills, both written and verbal, with a specific requirement in Spanish and English.

• Must be able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 

• Working knowledge of MRP systems.

• Ability to develop and maintain good relationships on all levels with customers and internally.

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.

What we offer

• An equal opportunity employer committed to creating a diverse and inclusive workplace

• A global network of supportive colleagues and growth opportunities

• Work-life balance so you can focus on professional and personal priorities

• Competitive benefit package and retirement preparation

• Time to recharge through vacation time and holidays

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit FLSmidth.com/careers