Customer Service Associate II - Large Animal Client Services

Job Title

Customer Service Associate II - Large Animal Client Services

Agency

Texas A&M University

Department

Vet Med-Teaching Hospital

Proposed Minimum Salary

$18.23 hourly

Job Location

College Station, Texas

Job Type

Staff

Job Description

Glimpse of the Job 

Are you a detail-oriented individual with experience with electronic medical records, exceptional communication skills, and a passion for providing exceptional service? As a Customer Service Associate I, you’ll play a crucial role in creating a warm and welcoming environment at the Texas A&M Large Animal Hospital. In this role, you will greet and assist clients, answer incoming phone calls and direct clients to the appropriate clinical services, create and handle medical records, and more. If you’re organized, friendly, and excited to make a positive impact, we want to hear from you!

Minimum Qualifications

• High School Diploma or equivalent combination of education and experience

• Three years in general office or clerical work

A well-qualified candidate for this position will also possess:

• Excellent oral and written communication skills

• Working knowledge of word processing, spreadsheet and/or data entry applications

• Ability to multi-task and work cooperatively with others

• Provide quality customer service to internal and external customers/clients

What you need to know

Salary: Starting at $18.23/hour.

Schedule/Location: Located in College Station, TX, this onsite role has a typical schedule of Monday through Friday, 8am to 5pm.

Please Note: Persons in this position are considered essential when the University declares an emergency, campus closure, class cancellations, etc., and are therefore required to report to work and remain on duty unless/until relieved by the direct supervisor.

What you need to do

Apply! A cover letter and resume are strongly recommended and will help in our review. You may upload them on the application under the CV/Resume section. 

Some of the Responsibilities Include:

• Customer Service: Serves as information resource for clients/patients on Large Animal Hospital methods and process. Promotes communication between clients, rDVMS, clinicians, the general public and other departments. Documents client/patient information for emergency admissions, discharges and appointments. Obtains and prepare medical history documentation for emergency critical care equine admissions. Prepares electronic medical records with documented client and patient information. Coordinates appointments in conjunction with specialized services, including ultrasounds, echocardiograms, endoscopies, nuclear centigraphy, radiology and farrier. Operates multiple phone lines and directs telephone calls to the appropriate service area. Provides faculty and staff with messages as needed. Addresses client concerns and assists with developing a resolution.

• Admissions/Discharges: Provides backup to greet and admit clients/patients. Prepares documentation for admission of patients. Verifies client and patient information for accuracy when preparing admissions. Assists faculty, staff and students with patient discharges by auditing patient invoice and ensuring patient discharge instructions have been provided.

• General Office/Clerical: Assists in maintaining a clean and tidy client lobby. Assists in filing clerical documents.

• Policies/Procedures: Assemble patient records, code a diagnosis, procedure etc. using SNVDO Coding System, enter codes into computer, file records.

Why Texas A&M University?  

We are a prestigious university with strong traditions, core values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.   

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums  

• 12-15 days of annual paid holidays   

• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month  

• Automatic enrollment in the Teacher Retirement System of Texas 

• Health and Wellness: Free exercise programs and release time  

• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more   

• Educational release time and tuition assistance for completing a degree while a Texas A&M employee  

• Living Well, a program at Texas A&M that has been built by employees, for employees 

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered, or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.​

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.