What You Will Do:
- Act as the primary point of contact for customer inquiries and issues, ensuring timely and professional responses.
- Gather and analyze customer feedback to identify trends and areas for improvement.
- Collaborate with internal teams to resolve customer issues and ensure seamless service delivery.
- Develop and implement customer experience initiatives aimed at enhancing satisfaction and loyalty.
- Maintain comprehensive knowledge of Johnson Controls products and services to provide informed assistance.
- Assist in the creation of training materials and customer resources.
- Monitor and report on customer experience metrics to inform strategy and decision-making.
How You Will Do It:
- Utilize effective communication skills to engage with customers, providing tailored support.
- Leverage analytical skills to interpret customer feedback and transform insights into actionable strategies.
- Work collaboratively with cross-functional teams to develop solutions that meet customer needs.
- Foster a customer-centric culture by promoting best practices in customer service.
- Utilize customer experience platforms and tools to enhance service delivery.
What We Look For:
- Proven experience in a customer service or customer experience role, preferably within the technology or building solutions industry.
- Strong communication skills, both verbal and written, with a focus on customer engagement.
- Ability to analyze data and generate actionable insights.
- Excellent problem-solving skills and a proactive approach to addressing customer needs.
- A passion for delivering exceptional customer service and building relationships.
- Experience working in a fast-paced, dynamic environment is preferred.
- Fluency in English is essential and any other languages is a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A collaborative and inclusive work environment.
- Work-life balance initiatives.
- The chance to be part of a company that values sustainability and innovation.
Ready to shape a better future? Apply now!