Customer Experience Consultant

Customer Experience Consultant JL2

 Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for a Customer Experience Consultant to join our team in Kinshasa, DRC  

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us, teamwork means acceptance, respect, dedication, and the belief that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work, Uprightness and Our Employees mean that transparency and accountability go hand in hand with being an inspiring, challenging place to work.

At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

Keys responsibilities:

• Responsible for the daily customer interactions with the company. Enhance the level of customer satisfaction to increase revenue and anticipate and solve customer problems.
• Drive business growth and market share through engagement with customers. Ensure multi-functional alignment to customers' needs.
• Responsible for timely and accurate invoice process.
• Attend to customer queries at counter providing solutions or reaching out to colleagues to resolve same.
• Will be assigned other related activities in view to achieving service efficiency at counter.
• In charge of Deposit refund and promote online refund
• Monitors and ensures timely service response to any customer enquiry

Who we are looking for:

• Should have tertiary degree
• Minimum of 2-5 years experience within Import/Export in customer service capacity
• Disciplined & pro-active
• Clients products and logistics needs knowledge
• Exposure to continuous improvement techniques
• Teamwork & stakeholder management
• Process Excellence
• Communication Skills in English and French
• System: Outlook, PowerPoint, Word, Excel, RKEM, Trakit- Case Management - Solar, GCSS, CODS.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.