Rackspace

Customer Discovery and Commercial Strategy Lead

United States - Remote / United States - San Antonio / United States - Texas Full Time
Job Summary

We're seeking a hands-on Customer Discovery and Commercial Strategy Lead to uncover customer needs, shape market-winning strategies, and transform how our organization responds to markets. This isn't a traditional product management role. You'll lead continuous customer discovery, translate insights into commercial strategies (pricing, packaging, GTM), and build internal capability so teams can sustain customer-centric practices without you.

Working across product, engineering, sales, and marketing, you'll bridge the gap between what we build (solutions / offerings) and what customers truly need, shifting us from internally-focused to market-led.