ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.
Further information at ZEISS India.
Reports to – Regional Customer Care Manager-West & Central
Purpose of the Role:
Customer Care Administration work directly with customers to provide assistance, resolve complaints, answer questions, and process orders. Candidate should enjoy helping people.
Description of the role:
A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
Order punching -placing orders which are received on calls / mails or on whats app
Order follow ups end to end responsibility -Ensuring delivery is timely done by checking the reports on timely basis & tracking of deliveries through portals.
Support for marketing & administrative tasks if any .
Tele calling through CTI portal .
Aggressive follow ups with all internal stakeholders so that customer can get the deliveries on time .
Proactive approach
Candidate Requirements
Education – Graduation .
Excellent Communication skills
Experience – 3years minimum in customer care department (serving customers as front liner)
Flexible on Sunday/Public holidays & shift workings .
Essential Knowledge and Skills
Knowledge on excel & report makings(basic ), computer savy.
Mail communication skills required
English , Hindi fluency preferred.
Your ZEISS Recruiting Team:
Itishree Pani