CUSTOMER ADVOCATE (ADMINISTRATIVE/TECHNICAL)

Department: Department of the Navy

Location(s): Port Hueneme, California, San Diego, California, Mayport, Florida, Norfolk, Virginia

Salary Range: $124531 - $195200 Per Year

Job Summary: You will serve as a CUSTOMER ADVOCATE in the COMBAT SYSTEM INTEGRATION, TEST & EVALUATION DEPARTMENT (C00) of NAVAL SURFACE WARFARE CENTER. *Salary varies per Duty Station: Port Hueneme, CA: $145,180 to $195,200 Norfolk, VA: $126,382 to $193,254 Mayport, FL: $124,531 to $190,424 San Diego, CA: $142,254 to $195,200

Major Duties:

You will serve as Customer Advocate, with responsibility for exercising management and operational control over assigned technical services involved with the execution of work assignments pertaining to Naval Combat and Weapon Systems.
You will support engineering and systems acquisition requirements as they pertain to the Combat and Weapon Systems of U.S. Navy Ships.
You will demonstrate an in-depth understanding of the mission objectives, according to applicable guidance and directives, in order to anticipate major facility programming needs and problems.
You will apply extensive knowledge of effective management of personnel principles and practices in conjunction with policies, regulations and procedures on acquisition processes and concepts.
You will plan, fund, schedule, and coordinate projects in the context of the individual program and Fleet requirements and budget.
You will act as the Point of Contact for existing and new Aegis Fleet tasking, business development, and leadership to personnel and support contractors assigned to Aegis Fleet tasking.
You will translate stakeholder needs and expectations into technical statements and assess requirements.
You will direct, coordinate, and oversee Aegis Fleet combat systems work across the supporting departments, including monitoring quality of product deliverables, and making decisions on technical and fiscal issues.
You will provide project management, such as technical review coordination, financial planning, and development of Task Planning Sheets (TPS), Work Breakdown Structures (WBS) and Statements of Work (SOWs).

Qualifications: Your resume must demonstrate at least one year of specialized experience at or equivalent to the NT-05 (GS-13/14 equivalent) grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Managing Fleet-facing projects for Combat Systems while building and maintaining a strong, credible relationship between the command and the Fleet regarding in-service support. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

How to Apply: Click the Apply Online button to create an account or log in to your existing USAJOBS account. To apply for this position, you must provide a complete Application Package which includes: 1. Complete resume with relevant experience, job title, duties and accomplishments. Resumes are restricted to no more than 2 pages. Illegible/unreadable resumes will not be considered. Your resume must show complete information for each job entry to support minimum qualifications. The following information should be provided in your resume, but it is acceptable to provide elsewhere in your application package: employer's name, starting and end dates (Mo/Yr), hours per week if experience was less than full time (35-40 hours per week), pay plan, series and grade level (e.g. GS-0201-09) for relevant federal experience. TIP: A good way to ensure you include all essential information is to use the Resume Builder in USAJOBS to create your resume. 2. Supporting documentation Failure to submit a complete application package will result in an ineligible rating and loss of consideration. Your complete application must be received by 11:59 pm Eastern Standard Time (EST) on 11/21/2025. Applications received after 11/21/2025 will generally result in an ineligible rating and loss of consideration. If more than one resume is received, only the last resume received and processed will be reviewed. Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account: https://mydon.usajobs.gov/Account/Login select Application Status, and click on the more information link under the application status for this position. Your uploaded documents may take several hours to clear the virus scan process so please plan appropriately. You are encouraged to apply online. Applying online will allow you to review and track the status of your application. Do not email or send hard copy resumes/applications to the Contact Information or Agency Information listed in this vacancy announcement. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement. It is the applicant's responsibility to verify that all information in their resume and documents are legible and accurate. HR will not modify answers/documents submitted by an applicant.

Application Deadline: 2025-11-21