Credit Controller Representative III

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary

The "Credit Controller Representative III" makes a substantial impact in the "Order to Cash" Department by expertly managing credit exposure and trade debt collection for the NA Region. Tasks consist of promptly uploading invoices to client portals to facilitate timely payments. Individuals with a sharp attention to detail and robust account reconciliation skills are encouraged to apply!

By embodying our 4i Values and respecting each other, we foster an environment where everyone can thrive.

Key Responsibilities

• Handle customers with a medium-complex portfolio to ensure compliance with payment terms and credit limits using ERP systems and the Order Release Portal.
• Perform risk assessments on new and existing accounts, providing recommendations on appropriate credit limits, risk categories, and credit terms.
• Assist the team in achieving annual collection targets and support credit risk assessments within our shared service center in Costa Rica.
• Track unapplied and unidentified payments, ensuring accurate allocation.
• Conduct financial statement analysis, issuing recommendations for credit line increases as appropriate.
• Coordinate the review and documentation of the "Credit Hold" process.
• Release orders on hold based on credit analysis of customer trade AR.
• Set up credit terms for new clients and handle requests for extended payment terms.
• Negotiate payment plans and collaborate closely and effectively with customers and the commercial department.
• Identify and analyze credit and debit notes to ensure accurate account statements.
• Facilitate credit card payments with the corresponding department under supervisory approval.
• Handle the company's web billing systems and those of customers.
• Collaborate with customers to advance inquiries, provide updates, and prepare data for customers.
• Prepare statements and reports for the company accountant.
• Handle own email inbox with a sense of urgency and prioritize tasks efficiently.
• Advise the supervisor of uncollectible accounts for further action with third-party collection agencies or the legal department.
• Participate in updating Job Aids and supporting documentation of processes.
• Find opportunities for improvements in execution and suggest solutions.
• Align with any other requests required by the company and implement to company ethics and integrity standards.

Minimum Requirements/Qualifications

• High School Diploma; Bachelor’s or equivalent experience in finance, accounting, economy, mathematics preferable, or demonstrated experience in the position.
• Consistent record in a similar role.
• Previous work experience in Shared Service Centers.
• B2 English Level.
• Proficiency in MS Office (Word, Excel, PowerPoint, and Outlook).
• Experience with at least one ERP system (SAP, Oracle, JD Edwards, BAAN, QAD, Intuitive, Mainframe).

Additional Desirable Requirements

• Experience in Cforia

Competences

• Build customer dedication by encouraging trust with internal and external customers.
• Embrace practical operational improvement for continuous enhancement.
• Communicate openly and honestly with colleagues and managers.
• Demonstrate passion and dedication to results and understanding of objectives.
• Promote self-development and the growth of colleagues.
• Make profitable business decisions and apply contingency plans strategically.
• Nurture partnership and lead by example.
• Think and act with a customer-centric approach.
• Take personal accountability for all actions and exercise good judgment.
• Be intellectually curious and adopt Improvement In Execution (PPI)

Thermo Fisher Scientific Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We believe that by embracing individual differences, we can drive innovation and achieve even greater success.

Don't miss this ambitious opportunity to join a leading global company and make a significant impact on our team. Apply now and be part of our success story!