What will your job look like?
The Credentialing Coordinator is responsible for obtaining and verifying appropriate credentialing documentation for all necessary MTM and/or Ride Right stakeholders including, but not limited to: Drivers, Members, vehicles, and Transportation Providers. This is a critical function of our business and must be completed with a high level of accuracy.
Must be located in the PST or MST time zones. The hours will be reflect Monday-Friday 8am-5pm pst with every 6th Saturday from 8am-12pm pst.
What you’ll do:
- Accurately follow the credentialing protocols of Network and Client contracts
- Review credentialing documents and determine whether compliance standards have been met; escalate to Legal Department as necessary
- Ensure timely review of all documents
- Make educated approval decisions based on assessment results
- Lead calibration meetings in order to ensure compliance of stakeholders, nationwide
- Maintain adherence to MTM’s Service Agreements
- Maintain metrics related to credentialing activity
- Review the list of stakeholders that are currently not in compliance or those who are at-risk of becoming non-compliant and make appropriate determinations
- Audit to ensure stakeholder compliance and communicate any necessary updates
- Determine approval or rejection of stakeholder credentials
- Make process recommendations to Legal Department, in efforts to improve quality and process
- Audit contractual documents for accuracy and compliance
- Run sanction checks, as required
What you’ll need:
Experience, Education & Certifications:
- High School Diploma
- Previous customer service experience
- Experience with data entry
Skills:
- The ability to retain knowledge of various governmental and company requirements for transportation providers and their supporting staff
- Maintain confidentiality and professionalism during all Client, Provider, and Company interactions
- Ability to identify and respond to customer needs and circumstances
- Ability to make educated decisions
- Ability to acquire and maintain in-depth knowledge of department process and procedures
- Strong attention to detail
- Exemplary communications skills
- Must have the ability to handle multiple tasks and situations effectively
- Knowledge of Microsoft systems such as Outlook, Excel, Word
- Ability to maintain high level of confidentiality
- Regular attendance is required
What’s in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Hourly Wage: $18.000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
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