Job Title: Core Banking Support Analyst
Employee Status: Full-time
Workplace Type: Hybrid
Who we are:
At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter.
Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.
About this position:
LMCU is looking for a Core Banking Support Analyst to actively participate in analysis, development, troubleshooting and implementation and ongoing support of organizational projects, systems, and initiatives for our core banking system, Symitar. This role requires innovation and creativity with adherence to structured systems and processes. This position will require working collaboratively across departments.
What you’ll do:
Serve as a system administrator for the Symitar system that is the backbone for all teller transactions, online banking, mobile banking, bill pay, debit and credit card transactions.
Monitor, troubleshoot and escalate tickets as required to resolution.
Monitor and maintain the Symitar system hardware, working closely with third party vendors to resolve issues.
Plan, test, and implement AIX & Symitar updates and patches. Communicate and work alongside third-party vendors to find timely resolutions to critical issues.
Derive and document technical procedures.
·In a 24/7/365 uptime environment, participate in a rotating on-call shift to respond promptly to issues after-hours.
Responsible for investigating and correcting issues in real-time and providing problem resolution end-to-end.
Maintain and troubleshoot supplementary products utilized for the automation of LMCU’s 24/7 needs, including SMA Solutions OpCon & Helpsystems Automate.
Utilize basic scripting concepts to plan, test and implement new automated jobs for processing reports, moving files/data to and from 3rd party software vendors, etc.
Work with other IS teams to introduce these technologies in order to improve daily processes and implement new solutions.
Work as the Symitar system subject matter expert alongside other Information Systems teams and credit union business units to implement new software and services.
Research and develop processes that seamlessly introduce new software and services to existing credit union solutions.
What You’ll Bring: You’ll like this position if you are...
Three or more years of professional IT experience, including experience working with Symitar or another core banking system.
Willingness to dive in and learn new technologies.
Familiarity with SSH, FTP, and RDP.
Unix experience.
What you’ll get:
All Employees: weekly pay and retirement savings options.
Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
To see a full list of our benefit offerings, check out this helpful guide!
Have additional questions about the role? Email the Talent Acquisition Team at: Careers@lmcu.org.
If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to 5664 Prairie Creek Drive, Caledonia, MI 49316.