About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Resort Bali at Jimbaran Bay is proud to provide our guests with the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Resort Bali at Jimbaran Bay is located on the southern tip of the island of Bali on the northeast slopes of the Bukit peninsula. Luxuriously appointed private villas are built into a gently terraced hillside named Bukit Permai, which means "beautiful hill".About the role:
The Concierge represents the main contact for the guest seeking an experience in or outside of the resort and responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
What you will do:
Handles all guests need with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
Works harmoniously and professionally with co-workers and supervisors.
Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
Knows what activities are available in the area and establishes close contacts with vendors in order to provide information, ticketing, and reservations for guests.
What you bring:
Previous experience from a Concierge of a 5* hotel or guest facing luxury environment is a plus.
Clef d’Or certification is beneficial.
Positive attitude, creativity, resourcefulness, detail-orientation, service-oriented mindset.
Excellent communication and organization skills; reading, writing, and oral proficiency in the English language. Knowledge of other foreign languages is a plus.
Guest centricity and understanding the importance of guest’s preferences.
Ability to work under pressure in a fast-paced environment.
Flexible schedule with the ability to work all types of shifts, weekends and holidays.
Strong computer skills, inc a knowledge of Opera.
What we offer:
This job requires applicants to have current work authorization in Indonesia.
Only short-listed applicants will be notified.
Learn more about Four Seasons Resort Bali at Jimbaran Bay on Social media:
Instagram: https://www.instagram.com/fsbali/
Twitter: https://twitter.com/fsbali