Concierge Associate 

Job Post Description

Job Title: Receptionist - Concierge Associate
Reports To: The Receptionist - Concierge Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview:
The Receptionist - Concierge Associate provides exceptional office and front of office services. As the first face and first impression for SPS offices, including many clients, guests, and vendors, the Concierge must maintain an engaging, helpful, can-do, resourceful, and confident demeanor while ensuring the quality and efficiency of the lobby and front desk experience for building guests.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:

• Provides 5-star customer service to all employees and guests across all forms of communication; represents SPS and clients positively in person, on the phone, and over email.
• Welcomes and orients guests and clients, maintains visitor logs, and coordinates with Building Security to ensure safety and access control.
• Oversees the quality of the lobby concierge experience, maintaining a courteous and professional demeanor even in stressful situations.
• Responds to inquiries about building amenities (bike storage, mailroom, loading dock, etc.) and directs requests to the appropriate departments.
• Assists with scheduling car/limo services, restaurant recommendations, reservations, and providing directions to nearby locations.
• Maintains key control, logs contractors, and monitors use of carts and other shared resources; keeps accurate records in the logbook.
• Ensures the lobby and common areas remain secure, clean, and welcoming; monitors cameras and manages package deliveries and storage.
• Escorts and assists tenants or guests as needed, including with packages, groceries, or dry cleaning.
• Processes maintenance requests and prevents unauthorized solicitations within the building.
• Collaborates with team members to maintain front desk coverage, trains back-up staff, and provides guidance on procedures.
• Builds professional relationships with employees, tenants, and clients while consistently maintaining composure and professionalism.
• Provides front-of-office concierge or reception support, and back-of-office mail/office services coverage as required.

Competencies:

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Possesses ability to work independently and capable of completing projects.
• Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

Qualifications and Education Requirements:

• High School Diploma (or equivalent) required.
• 1-2+ years prior work experience preferred.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 40 lbs. or greater frequently.

Travel: None or Negligible

Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.