SUMMARY
This position oversees all Concessions events and the Scissortail Market at the Oklahoma City Convention Center. Under direction of the Food and Beverage Director, the Concessions Manager will stay in tune with current culinary trends, demonstrating innovation and a genuine passion for creative, high-quality food.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Hire and train all Food & Beverage servers, cashiers, and bartenders.
- Plan, assign, and direct work for employees and non-profit groups.
- Supervise concessions employees, non-profit workers, bartenders, and beer-tenders during events.
- Ensure all concessions, bars and Scissortail market are properly stocked and staffed for each event.
- Maintain labor costs and meet budgetary goals.
- Attend internal event planning and coordination meetings to stay informed about upcoming events, operational needs, and client expectations.
- Relay real-time updates, changes, and critical information from meetings to all relevant departments to ensure alignment and preparedness.
- Serve as a communication bridge between the Food & Beverage team and other operational units to support smooth event execution.
- Collaborate with department leads to adjust staffing, inventory, and service plans based on updated event requirements.
- Ensure all concession-related changes are implemented promptly and accurately to maintain high service standards.
- Maintain cleanliness and ensure annual maintenance of all concession equipment.
- Comply with Health Department and ABLE Commission regulations.
- Develop creative marketing strategies, signage, and sales displays for concessions.
- Update and post menus on the digital menu board platform.
- Demonstrate strong attention to detail and consistency in all aspects of service.
- Maintain a hands-on presence with frequent interaction with staff and customers during events.
- Order products and equipment and manage uniform inventory.
- Oversee inventory control processes.
- Manage beverage ordering and receiving.
- Oversee inventory, sales, and operations for the Scissortail Market to ensure efficient daily operations and optimal customer service.
- Monitor product availability and coordinate timely restocking to maintain a well-stocked and visually appealing market environment that align with guest needs specific to events.
- Analyze sales trends to make data-driven decisions that enhance customer experience and maximize revenue.
- Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Directly supervises multiple team members in the Food & Beverage Department. Carries out supervisory responsibilities in accordance with Oklahoma City Convention Center policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
EDUCATION AND/OR EXPERIENCE
- Requires at least 2 years of management experience in a concession facility servicing concessions for large events.
- Must be 21 years of age
- Must have a high school diploma or GED equivalent
KNOWLEDGE, SKILLS AND ABILITIES
- Must be able to read, write and understand English
- Must be eligible to work in the United States
- Meet the physical demands of this job
- Advanced oral and written communication skills.
- Strong orientation to customer service and ability to work with other staff members in the facility.
- Results oriented individual with the ability to meet required budgetary goals.
- Excellent organizational, planning, communication and inter-personal skills.
- Ability to undertake and complete multiple tasks.
- Ability to be creative with marketing presentations and maintain a quality product.
- Attention to detail and service oriented.
PHYSICAL REQUIREMENTS
- Standing and walking for extended periods of time.
- Moderate to extreme exposure to noise during events.
- Daily lifting to 50 lbs. multiple times a day.
CERTIFICATES, LICENSES, REGISTRATIONS
- Serve-safe certified within 90 days of employment
- ABLE commission alcohol beverage permit within 30 days
COMPUTER SKILLS
- Exceptional computer skills, including the ability to operate standard office equipment such as computers, fax machines, and telephones.
- Proficient in using Windows operating systems and Microsoft Office Suite, with a strong emphasis on Excel.
- Preference will be given to candidates with experience using the following platforms and tools:
- Clover Sport – Point-of-sale and inventory management
- Mashgin – Touchless self-checkout systems
- Grubrr – Self-ordering kiosks and digital ordering solutions
- Canva – Graphic design and marketing content creation
- Daktronics Venus Suite – Digital signage and display management
- ABI (Advanced Business Integrator) – Workforce scheduling and labor management
HOURS OF WORK AND TRAVEL REQUIREMENTS
- Limited travel (may be asked to assist at other Legends Global venues).
- Shifts vary – Required to work any shift needed (as scheduled)
- Ability to work irregular hours, including nights, weekends, and holidays.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
LEGENDS GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities,
Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.