The Opportunity:
CACI is seeking a skilled and experienced Computer Support Specialist (Level 2) to join our dynamic team to support a DoD client in Suitland, MD. The ideal candidate will provide advanced technical support for our organization’s hardware and software infrastructure, ensuring optimal performance and minimal downtime. This role requires strong problem-solving skills, excellent customer service, and the ability to work in a fast-paced environment.
Responsibilities:
Hardware Maintenance and Repair:
Perform maintenance and repair of hardware in a Windows, Linux, and UNIX-based infrastructure.
Diagnose and resolve complex hardware issues to ensure system reliability and performance.
Service Management:
Manage and resolve tickets within the Service Now Action Request System or equivalent.
Ensure timely and effective resolution of technical issues reported by end-users.
Customer Service:
Provide excellent customer service to internal and external customers.
Communicate technical information clearly and concisely in both oral and written forms.
Documentation:
Maintain strong documentation skills to record procedures, solutions, and knowledge for future reference.
Create and update technical documentation as needed.
System Management:
Utilize tools such as System Center Configuration Manager (SCCM) for system management and deployment.
Implement and maintain best practices for system configuration and management.
VTC and Projector Technology:
Support and troubleshoot video projector and Video Teleconferencing (VTC) technology.
Ensure VTC equipment is functioning correctly for meetings and presentations.
Qualifications:
Qualifications:
Education and Experience:
High School Diploma or GED required.
Minimum of 5 years of experience in hardware maintenance and repair within a Windows, Linux, and UNIX-based infrastructure.
Minimum of 5 years’ experience with the Service Now Action Request System or equivalent.
Skills:
Excellent customer service skills.
Strong problem-solving abilities.
Effective oral and written communication skills.
Proficient documentation skills.
Familiarity with System Center Configuration Manager (SCCM).
Knowledgeable in video projector and Video Teleconferencing (VTC) technology.
Certifications:
Must hold at least one of the following certifications:
CompTIA A+
CompTIA Security+
CompTIA IT Fundamentals+
Additional Requirements:
Active TS/SCI clearance is mandatory.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$61,100 - $122,200