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Humana

Community Outreach & Engagement Professional

Remote Illinois Full time

Become a part of our caring community and help us put health first
 

organization's products and services through intentional, consistent, and frequent community engagement. This role strategizes methods to scale communities and drive greater connections among community members and engages new community members. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures. They will play a critical role in helping to identify and address disparities in health care access, service provision, satisfaction, and outcomes.

Job Description

POSITION RESPONSIBILITIES:

  • Supporting the implementation of the Community Engagement Team for the Humana Illinois Medicaid Market by working collaboratively with the Health Equity, Clinical, Quality, Provider Engagement and Member Experiences teams.

  • Travel throughout region to provide education about the organization to promote enrollment

  • Establish relationships and actively engage with communities and community-based entities to inform and address local health equity issues (Local, Regional).

  • Work with provider relations to develop marketing opportunities within health centers and physician offices

  • Maintain working knowledge of covered benefits and program changes

  • Coordinate community health fairs and other informational events

  • Conduct presentations to community groups in accordance with current approved communications and marketing plans and state regulations

  • Support core strategies that include authentic community engagement, working in priority communities, using data to inform practices, and seeking feedback from Member, Provider, and Community Advisory Groups to inform the development and delivery of programs and services that eliminate health disparities

  • Reside in the same region where they are assigned to work

  • Assist in coordination of Associate Engagement activities to benefit Community Partners

  • Regular travel to conduct member visits, provider visits, and community-based visits as needed to ensure effective administration of the Medicaid program- including occasional night and weekend events


Use your skills to make an impact
 

Required Qualifications

  • Must reside in the state of Illinois in one of the following: Greater Rockford (Winnebago), Cook & Collar Counties (South and West Chicago preferred) or Southern Illinois   

  • Minimum of two (2) years of experience in community outreach, marketing, sales or related field of equivalent work experience

  • Ability to communicate effectively to senior leadership, team members, and with the community​

  • Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook

  • Experience working with cross-functional teams and translating requirements between business, project management and community projects or programs

  • Committed to improving the health of Illinoisans and reducing health disparities

  • Adhere to Humana's Tuberculosis (TB) screening program; screening for TB required

  Preferred Qualifications

  • Bachelor's degree 

  • Experience in managed care or health insurance

  • Prior experience with Illinois Medicaid

  • Knowledge of community health and social service agencies and additional community resources

  • Working knowledge regarding health disparities and health equity

  • License/Credential Requirement, if applicable: State Insurance License in Accident and Health within state(s) of assigned territory

Additional Information

  • Regular travel to conduct member visits, provider visits, and community-based visits as needed to ensure effective administration of the Medicaid program- including occasional night and weekend events  

  • This position will be Hybrid/Home, along with working in the field.

  • Adhere to Humana’s Driver safety program and have a valid state driver’s license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits

Work at Home Criteria

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.

  • Satellite, cellular and microwave connection can be used only if approved by leadership.

  • Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

  • Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


 

$45,400 - $61,300 per year


 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.


About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.