Collections Supervisor

We are looking for a Supervisor, Collections, to join our Finance team in our Tempe, AZ office who has strong analytical skills with experience in aging analysis and bad debt reporting. You will have an amazing opportunity to lead strategic initiatives across collections processes, drive operational excellence, and collaborate cross-functionally with Sales, Customer Service, and Finance. You would report to the Director of Collections and Credit Control with six other team members while leveraging your experience in collections, credit policy, and process improvement. If this sounds like you, we would love to speak with you and learn more about your professional experience.

About You – Experience, Education, Skills, and Accomplishments

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field or equivalent, relevant work experience
• At least 5 years of experience in Collections, account reconciliations, collections, and customer communications or OTC Operations
• At least 2 years of experience in a team lead or people management position
• At least 2 years of experience in a B2B collections environment
• 2+ years’ working with ERP systems (e.g., SAP, Oracle) and reporting tools (e.g., Excel, Power BI)

It would be great if you also have…

• Experience developing and implementing process improvements within collections and OTC
• Exposure to process documentation and training development
• Collection experience within the life sciences and healthcare industry

What will you be doing in this role?

• Lead and manage 3+ direct reports on the collections team, including performance tracking and development
• Perform account reconciliations and drive collection efforts for escalated delinquent accounts
• Collaborate cross-functionally to ensure alignment on credit policies and customer service standards
• Analyze and report on collections, aging, and bad debt metrics
• Develop and improve OTC processes and scope
• Create training materials and process documentation

About the Team

Our team consists of 6+ collections professionals focused on delivering best-in-class OTC operations. We work closely with internal stakeholders across Sales, Customer Service, and Finance, and external customers to ensure timely and accurate collections and reporting. The team culture emphasizes collaboration, continuous improvement, and operational excellence, with a strong focus on data-driven decision-making and customer satisfaction.

Hours of Work

This is a full-time permanent position, primarily working core business hours in Mountain Standard Time (MST), with flexibility to collaborate across global time zones as needed.
This is a hybrid position, working in the office up to 3 days a week.

#LI Hybrid

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.