Clinical Research Scientist - Complaint Investigator

Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a positive, daily difference for people.

At Ascensia, our values serve as the bedrock of our organization. They guide our decisions, actions, and interactions, shaping the culture we collectively foster.

Our Values include:

• Resilient Growth Mindset
• Executional Excellence
• Courageous Leadership
• Inclusive Collaboration

We believe that when we live our values authentically, both individually and as a team, we unlock our true potential and drive sustainable success.

POSITION PURPOSE:
Under the supervision of the Internal Clinical Trials (ICT) manager, this position will plan and perform laboratory experiments and internal clinical studies to develop new products and support existing products in the Ascensia Diabetes Care portfolio.  Expertise will be provided not only for new product development, but also for external publication, regulatory submissions, and sustaining products in the commercial phase. This position will also provide support to Global Event Management (GEM) laboratory testing needs, including management of customer complaint databases.
 

What you will be doing:

• Conduct internal clinical studies across all phases of new product development and sustainment, including frequent subject sampling via fingerstick and venipuncture.
• Support project teams with exploratory and feasibility testing.
• Perform experiments using both contrived and native human blood samples, ensuring all procedures and results are accurately documented.
• Analyze, interpret, and report testing results clearly and concisely, providing logical recommendations for next steps.
• Serve as the primary analyst for blood glucose investigations requiring fresh donor blood, including receipt, logging, and laboratory evaluation of returned products.
• Manage the customer complaint database by creating, reviewing, and authoring test instructions for complaint evaluations.
• Operate and maintain laboratory equipment, including clinical reference instrumentation, ensuring ongoing compliance with maintenance and audit requirements.
• Adhere to Good Clinical Practice (GCP) principles at all times.
• Collaborate professionally with scientific colleagues to stay informed of relevant research and company initiatives.
• Protect the confidentiality of participant health information.
• Perform administrative duties as needed, including report filing, invoice submission, and coordination of biohazard waste disposal.

What you need for success:

• Bachelor’s degree (BS or BS in Medical Laboratory Science) with a minimum of 4 years of relevant experience, or a Master’s degree (MS) with at least 2 years of relevant experience.
• Phlebotomy experience required; certification preferred.
• Experience in the medical device or pharmaceutical industry preferred.
• Strong oral and written communication skills in English required.
• Demonstrated ability to collaborate effectively within multidisciplinary scientific teams.
• Proven competency in experimental design, execution, and data interpretation.

TO ALL RECRUITMENT AGENCIES:  Ascensia does not accept unsolicited third-party resumes.
 

Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.