Number of Positions Available:
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role matters
The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.
About the role
As a Client Services Coordinator, this is your opportunity to lead a team of youth refuge support workers and a creating connections case manager to deliver high quality services to young people aged 16-25.
Reporting to the Program Manager, this full-time role is fixed term and contracted until January 2027, located in Fitzroy North, VIC.
How you will make an impact
Provide client-focused supervision and support to staff to ensure high quality service delivery.
Lead and coordinate all aspects of the youth program in line with the Journey to Independence Model and Psychologically Informed Environment (PIE) framework.
Manage daily operations at the Tranmere Street refuge, ensuring effective teamwork and integration between case managers and refuge support staff.
Oversee the use of resources including material aid and brokerage support for clients accessing the program.
Build and maintain strong, collaborative relationships with community partners and services across the Salvation Army state youth network, including participation in the on-call roster.
What you will bring
A Tertiary qualification in social work, social sciences or related field (essential)
Demonstrated experience in the management and leadership of staff.
Experience in delivering case management practice within a homeless service setting.
Well-written verbal and IT communication skills.
Excellent organisation and administrative skills with capacity to balance workload, determine priorities and meet deadlines while also managing the needs of crisis accommodation environment.
A current VIC drivers licence and employee Working with Children’s Check
What we offer
The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:
Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
Access to EAP and health & wellness initiatives incl Fitness Passport
Ongoing training and development opportunities that enhance on the job skills and proficiency.
Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
Conditions
Compensation is in accordance with Social, Community, Home Care and Disability Services Award Level 6
How to apply
If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration