Job Description

We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do.

Senior Client Program Manager, EMEA

The Senior Client Program Manager supports the strategic client portfolio across the EMEAPAC region, working closely with the Director of Client Development. This role requires a trusted team player who can quickly build strong relationships with senior partners, BD colleagues, peers, and junior team members.

Key responsibilities

Client Portfolio Management
- Support the Director and Client Development Board (CDB) in refreshing and embedding the client program across EMEAPAC.
- Collaborate with Finance to analyse relationship data and help the CDB assess profitability, opportunities, and strategic alignment.
- Recommend actions to improve client service and strengthen relationships.
- Ensure client commitments (secondments, tender promises) are fulfilled and leveraged.
- Help implement a refreshed client feedback program.
- Support firm-wide projects aimed at enhancing the client experience.

Client planning
- Assist the Director in driving strategic client planning across the portfolio.
- Align client strategies with growth priorities across sectors, practices, and offices in collaboration with the Director and Director of Business Development.

Collaboration & insight sharing across the client portfolio
- Document relationship meetings and share insights with relevant stakeholders.
- Engage with secondees to capture and disseminate client intelligence.
- Identify and report on client and market trends across the portfolio.

Development of client products and offerings that enhance the client experience
- Working with the Marketing and Knowledge team to ensure our campaigns and events are closely aligned with our clients’ needs
- Working with the global BD&M team to ensure key contacts are considered for all relevant events.
- Working with the leaders of the firm’s diversity & inclusion and CSR initiatives to partner with clients and integrate these activities within our client relationship management program.
- Working with the leaders of our innovation and NRF Transform teams to optimise the delivery of legal advice.

Partner with Marketing and Knowledge teams to align campaigns and events with client needs
- Coordinate with the global BD&M team to ensure key contacts are included in relevant initiatives.
- Work with leaders in Diversity & Inclusion, CSR, Innovation, and NRF Transform to integrate client-focused initiatives and optimise service delivery.

Client budget and reporting
- Manage the client budget in partnership with M&BD leadership, including approvals and spend tracking.
- Review and improve reporting processes for strategic clients to ensure efficiency and reduce administrative burden.

People development
- Line manage and support the development of one Client Relationship Executive.

Skills and experiences required

Client development experience, ideally within the legal services sector or professional services
Strong interpersonal skills
Driven, energetic, self-starter
Line management experience- proven ability to manage and support the development of team members
Project management

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Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential.
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.