Client Account Manager

Let Us Power Your Potential 

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. 

Ready to reach your potential? It’s time to look at Taylor. 

Your Opportunity: Venture Solutions is looking for a Client Account Manager to join our team in Arden Hills MN. This position is responsible for ensuring the smooth operation of transactional accounts, maintaining client satisfaction through efficient handling of tasks, and supporting higher-level account managers in various duties. Being physically present in the office is crucial for fostering strong team collaboration, effective communication, and building meaningful relationships with colleagues (up- and down-stream from CS), which are essential for optimal productivity and a positive work environment. For this reason, being onsite for the first 90 days of employment is an expectation. After the 90 day period, we have a hybrid schedule of 3 days in the office and 2 days remote. 

Your Responsibilities: 

• Assist in billing and invoicing processes, ensuring accuracy and timelines in accordance with client agreements & help with resolving discrepancies 

• Perform daily tasks such as job tracking & job reconciliation 

• Execute and assist with manual on-site job ticket updates 

• Generate and provide reports to clients or internal teams as required 

• Monitor open tickets and assist in ticket management and resolution 

• Provide client support to AM IIs and AM IIIs as needed 

• Handle basic file reconciliation, including validating incoming files and monitoring processing to ensure accuracy 

• Manage inventory by tracking, replenishing, and reporting on stock levels needed for upcoming client projects 

• Processes pulls, holds, monitors & administer incidents (VINs) and simple change requests according to client needs using internal project management tools 

• Assist in pricing updates 

• Ensure mail dates & quality metrics are met 

• Responsible for daily activities 

• Ownership of client accounts 

• Client facing communication responsibilities 

• Other responsibilities as assigned 

You Must Have: 

• Effective communication skills with the ability to convey information in emails, project collaboration tools, reports & meetings 

• Utilizing analytical and critical thinking skills, combined with problem-solving expertise, to identify inconsistencies and contribute to effective solutions 

• Good Interpersonal skills with the ability to coordinate efforts within the team as well as other internal departments with a drive for learning and exploration 

• Proven ability to perform efficiently under tight deadlines without compromising quality or standards 

The anticipated annual salary range for this position is $55,000 - $63,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees. 

About Taylor Corporation 

One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. 

The Employer retains the right to change or assign other duties to this position. 

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.