Claims Support Consultant

About nib | Ko Wai Mātou 

Here at nib, we pride ourselves on our innovative and passionate approach in offering Kiwis affordable, world-class health and life insurance.  

We believe in “challenging the status quo” and admire the diversity of thought and seek out people with an intrinsic need to make the world a better place. Health and wellbeing go hand in hand with our ‘future state’ strategy.  Ehara i te toa takitahi (success is not achieved alone) - you will be joining a collaborative, innovative and driven team with the following benefits: 

• Free health, life, income protection insurance + discounts for family AND fitness incentives. 

• Join a supportive and dedicated team where you can develop and enhance your career 

• Hybrid work environment with the flexibility to work from home and the office 

• An exceptionally generous leave policy including 22 days annual leave, cultural leave, 18 weeks fully paid parental leave for all parents 

• Short term incentive programmes 

About the role | He Aha Te Tūranga  

As a Claims Support Consultant, you’ll help drive operational efficiency and enhance member experience by accurately triaging claims and pre-approvals in line with company standards. You’ll also provide vital administrative support to ensure smooth processes and superior customer service. 

• Log claims and pre-approvals quickly and accurately to help keep things moving and meet service timeframes.  

• Support the claims assessment team by handling admin tasks and keeping processes running smoothly. 

• Help improve turnaround times and accuracy so claims can be assessed faster, and members enjoy a seamless, high-quality experience. 

About you | Ko Wai Koe   

You’re a confident communicator with strong admin skills and a knack for staying organised. You enjoy working with others, solving problems, and making sure every detail is spot on. 

• Comfortable using Microsoft Word, Excel, and PowerPoint, with great attention to detail in admin tasks. 

• A team player who is customer-focused, self-motivated, and always ready to lend a hand. 

• Known for your sound judgment, time management, and ability to communicate clearly and professionally. 

• Insurance or medical administration experience will be highly regarded but not essential. Your background in health administration or policy support will set you up for success. 

If you're ready to step into a role that will challenge and reward you daily and provide an opportunity to build on your career, then please apply today! 

We embrace an inclusive working environment.  We are LGBTQIA+, disability and neurodiverse inclusive, and welcome people from diverse backgrounds aiming to create a work environment where employee differences such as age, culture, nationality, accessibility, and education are valued to reflect the diversity of the communities in which we operate. 

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another.  

Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you. 

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history check) prior to commencement of employment. 

www.nib.co.nz