Claims Specialist (Program Analyst 2)

Are you someone who takes pride in meaningful, mission-driven work and has experience working with claims? Oregon State Treasury is seeking a Claims Specialist to join our Unclaimed Property team. As a Claims Specialist, you’ll be a part of a team that helps reconnect money and assets with their rightful owner. This role is a great fit for a seasoned claims professional who is detail-oriented, analytical, takes pride in public service, values professionalism, and is both collaborative and self-motivated.  

Job Duties Summary  

• Administers complicated claims by analyzing claim evidence and documents to ensure all heirs are represented in escheat property claims.    

• Reviews and approves county tax foreclosure claims, virtual asset claims, bankruptcy, business dissolutions, debt reassignment, and other business-related claims.   

• Prepares settlement documents and approves disbursement of refunds.  Confirms all transfers of stock and mutual funds.  

• Performs quality assurance reviews of claims and supporting documentation.   

• Assis with monitoring claims and managing fraud risk.   

• Responds to written and oral inquiries for complex claims involving probate, heirship, virtual currency, assets reassignments or lost securities.    

Work Schedule 

This position will have the opportunity for a hybrid (remote and in-office) work location schedule; in-office work will be predominately from Treasury’s ​Salem office​.  

This position will work in the office two days per week, with three days per month in the office for in-person team meetings. During the training period (1-3 months) this position is expected to be in the office up to five days per week.  

Salary Range 

$63,900-$97,776 annually. 

Job Classification 

This position is classified as a Program Analyst 2. This position is ​a SEIU represented position​. 

Required Minimum Qualifications  

• A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program that demonstrates the capacity for the knowledge and skills; and two years experience coordinating or administering a program; OR 

• Any combination of experience or education equivalent to five years of experience that typically supports the knowledge and skill requirements listed for the classification. 

Desired Attributes 

Job Specific Attributes  

• Experience processing and reviewing claims. 

• Experience with handling confidential or sensitive information.  

• Experience verifying and analyzing documents.  

• Experience researching records from various sources.  

• Experience with analyzing complex or contradictory information. 

• Experience working with diverse populations and stakeholders. 

• Experience applying analytical thinking with attention to detail and accuracy.  

• Experience communicating effectively verbally and in writing.  

• Experience working independently and prioritizing workload and follow up.  

Core Attributes  

• Respect – Treats all individuals fairly and respectfully; works effectively with others; fosters an environment where opportunities to thrive are available to all; respects different values and viewpoints. 

• Teamwork – Acts in a professional, respectful, and courteous manner, recognizes the worth of others, and places the good of the team ahead of personal objectives. 

• Flexibility – Demonstrates willingness to change to meet organizational needs, professionally handles discomfort with a changing work environment, and remains calm in stressful situations. 

• Communication – Effectively articulates and exchanges information with internal and external stakeholders. Is prompt in responding to questions and inquiries. 

• Initiative – Takes appropriate action without waiting for explicit instructions, generates creative approaches to addressing problems and opportunities. 

• Critical Thinking – Identifies and weighs options, makes sound decisions after reviewing all relevant information, plans for potential problems, takes calculated risks, and recognizes impact of solutions. 

• Time Management – Prioritizes and manages time effectively across various competing tasks, demonstrating focus and adaptability, arriving on time for meetings, and meeting deadlines. 

• Attention to Detail – Demonstrates accuracy and thoroughness when accomplishing tasks. 

How to Apply 

You are required to upload your resume and a cover letter describing the following:  

Please describe your experience working with claims, providing good customer service to the public and handling confidential or sensitive information. 

Following these instructions and providing this information will be used to determine which candidates will be selected to move forward in the process. 

We will accept applications through the job announcement closing date, however, we may close this recruitment early, if we receive a well-qualified applicant pool.  If interested, please apply early. 

Benefits of Joining Our Team 

• Low employee premium share for medical, dental, vision, and basic employee life (1% or 5% employee share); 

• Robust paid leave package, such as vacation, personal business, holidays, sick leave, and floating day of leave; 

• PERS retirement benefits; 

• Support with training and development; 

• Student loan forgiveness under the Public Service Loan Forgiveness Program (PSLF); 

• Optional benefits include optional life, short & long term disability, accidental death and dismemberment, Oregon Savings Growth Plan (deferred compensation plan), flexible spending accounts, long term care insurance, employee assistance program, and more! 

About Oregon State Treasury 

Oregon State Treasury is focused on improving the financial well-being of all Oregonians. We provide low-cost programs for governments, and empower Oregonians to invest in themselves and their loved ones for a more secure future.  

We are committed to cultivating a workplace that is diverse, inclusive, and respectful. We value and 

support the collective differences in who we are and celebrate the fact that everyone comes to the table as their own unique individual. We believe this commitment empowers our success and makes Oregon State Treasury an excellent place to work. As Treasury employees, our commitment to diversity, equity, and inclusion makes this a safe environment for us to ask questions, learn, and grow, and helps us to better serve Oregonians. 

Our Values and Principles 

INTEGRITY---INNOVATION---DIVERSITY---TRUST---PROFESSIONALISM---ACCESSIBILITY  

Please visit the following webpage to learn more about Oregon State Treasury: https://www.oregon.gov/treasury/Pages/index.aspx 

Special Information  

• Prospective employees are subject to an extensive background check that may include, but not be limited to, validation of all application materials, prior employment, and professional references, driving records and fingerprint-based state and federal criminal and civil records.  Adverse background data may be grounds for immediate disqualification. 

• OST does not offer visa sponsorships, and within three days of hire, the successful candidate will be required to complete the U.S. Department of Homeland Security form I-9, confirming authorization to work in the United States. 

• Eligible veterans who meet the qualifications will be given veterans' preference. To receive preference you MUST attach appropriate documentation as outlined by the Department of Administrative Services at the following website: Veterans Resources.  You may also call the Oregon Department of Veterans' Affairs at 1-800-692-9666. 

• OST is an equal opportunity, affirmative action employer committed to a diverse workforce.  

• Consistent with the Americans with Disabilities Act (ADA), Oregon State Treasury will provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please call Oregon State Treasury at 503-378-4000 and request to be connected to Human Resources.