Claims Representative II - Auto Special Handling Unit

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for a Claims Representative II - Auto Special Handling Unit to join our growing Investigative Services team!

In this role, you will be responsible for investigating claims to ensure fair decisions and equitable settlement. This role is available in our Mississauga office.

What you’ll do here: 

• Coordinate investigations into potential fraud, misrepresentation, and/or exaggeration within Auto Insurance claims
• Collect evidence and analyze information to determine liability and coverage, including damage valuations, statements and examinations under oath (EUO), expert reports, customer and claim-related documents, witness testimony, police reports, and all other information required to clarify and/or justify a claim
• Identify fraud indicators and effectively coordinate investigative, vendor and legal resources to validate indicators and make decisions on liability and coverage
• Communicate in a timely and respectful manner with customers, claimants and lawyers when making decisions on coverage, reporting findings, and settling claims 
• Handle disputes and payments into court, interpret case law and legal opinions, and pursue fair and equitable resolutions to customer disputes, complaints and escalations
• Negotiate settlements fairly and equitably 
• Participate and/or lead project work, by working with members of the Investigative Services and Claims departments to deliver on project goals
• Ensure all claims and investigations are clearly documented and meet all legislative requirements
   

What you bring to the table:

• A minimum of 2 years claims adjusting experience in Auto Property Damage insurance
• Knowledge of provincial insurance act, Ontario Auto policy
• Experience with and/or knowledge of the legal dispute process for insurance claims
• Strong analytical, negotiation, and decision-making skills
• Strong communication and time management skills 
• Exceptional written and verbal communication skills 
• A friendly and can-do attitude
• University degree or college diploma and/or equivalent business experience 
• Completed, or are working toward, Chartered Insurance Professional (CIP) designation 
   

These skills are considered a strong asset:

• Ability to be problem-solve and innovate investigation strategy
• Additional investigation experience in the insurance and/or financial industry
• Bilingualism in English and French and/or any other language

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.