Change Expert - Expert Team Wholesale Banking Transaction Services
Organisational context
You are part of the COO Tech & Transformation organisation. You will be a member of one of the expert teams who report into the Head of Global Change & Transformation (C&T) Capabilities.
You will be working closely with change experts and consultants who work on assignments which are strategically most relevant for ING.
You will be part of the Expert Team Wholesale Banking Transaction Services. The team consists of 10 colleagues who deliver change initiatives with a global scope to ensure that ING delivers on its strategic objective and external commitments.
You will be part of an inclusive global community which develops the global practice and capability of all change practitioners within ING’s international network.
What you will do:
Transaction Services (TS) is one of ING WB core business lines. WB TS offers a range of WB products and services to corporate and institutional clients. TS is a significant contributor to the growth and profitability of WB. As Change Experts we help TS in executing and delivering on their strategy, aimed at ensuring that we continue to support sustainable growth.
You successfully lead global programs throughout all phases of the life cycle: starting the change (idea/initiation), delivering the change and closing the change
You set-up a proper program governance and a clear roadmap with milestones
You continuously manage and monitor the program related risks
You report on progress within agreed timelines, ensure quality assurance, manage impediments, ensure insight in critical path as well as dependencies and ensure timely resolution of impediments
You ensure that the outcomes are embedded in business as usual
You actively share lessons learned as we want to be a learning organisation
What we are looking for:
A program manager with 10-15 years of experience (in lead roles) with delivery of global change initiatives across wholesale banking and the payments domain
Relevant knowledge of banking products (e.g. SEPA direct debit, SEPA credit transfer) and the related IT infrastructure
A good understanding of the payments landscape in which the bank operates (e.g. knowledge of regulatory standards and understanding of payment systems as for example SEPA, SWIFT)
Relevant experience with global system migrations (e.g. legacy system replacements), including for example user acceptance testing and dry runs
End-to-end project delivery, including cross functional team coordination, with an IT angle
High degree of resilience, organisational sensitivity, data fluency and cultural agility.
Ability to deal with ambiguity, a strong focus on results and collaboration
Strong skills in planning & alignment, senior stakeholder engagement (up to board and executive committee level) and effective communication (in a way that builds interest and commitment at the required level)
A global mindset and a track record in learning and growth
The motivation to coach colleagues on-the-job and take ownership for the development of the global change practice
Excellent command of English language (written and verbal) and ability to explain topics and issues in a highly succinct manner
Master’s degree and relevant program management certifications (e.g. MSP, Agile PgM)
Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.
The benefits of working with us at ING include:
25-28 vacation days depending on contract
Pension scheme
13th month salary
8% Holiday payment
Hybrid working
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
About us
Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.
Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.