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ING

Change Expert – Fraud Transformation Office

LZ (Leeuwarden - Zwei, de) Full time

In an ever-changing digital world, fraud is becoming more and more common. The Fraud Service Center (part of Tribe Fraud NL) is committed to protecting our customers and minimizing the impact of fraud.


Are you looking for a meaningful job where you can make a real impact? Do you want to outsmart fraudsters and help ING stay ahead? Then this is your opportunity!

The team

As a Change Expert, you’ll be part of the Fraud Transformation Office within the SuperCircle Fraud Service Center. This Center of Expertise (COE) supports the SuperCircle and its Leadership Team with activities such as Change Consultancy, Quality Management, Reporting & Dashboarding, Forecasting & Planning, and Finance Control.


Each expertise works from its own backlog, but due to intra-squad dependencies, alignment within the Transformation Office is key.

Roles and responsibilities

As a Change Expert, you will:

  • Develop and implement improvement plans focused on scalability, digitization, and quality with measurable results.
  • Lead and monitor progress of change projects within the Fraud Service Center in collaboration with Tribe Fraud.
  • Design and execute detailed change management roadmaps aligned with strategic goals.
  • Act as a sparring partner for management and identify new opportunities and projects.
  • Coach colleagues within the Transformation Office on change requests and professional development.
  • Manage stakeholders across all levels of the organization, from operations to management.
  • Collaborate with the Tribe to optimize employee and customer journeys, including learning and development initiatives.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious and keep learning. To succeed in this role, you should have:

  • Strong analytical skills and a data-driven mindset.
  • Curiosity and enthusiasm for innovation, including leveraging AI in operations.
  • 2–5 years of experience in change management, preferably in an advisory role.
  • Experience in coaching colleagues on both process and personal development.
  • A passion for continuous improvement and translating insights into concrete proposals.
  • Excellent communication skills, persuasiveness, and a hands-on mentality.
  • A team-oriented mindset with the ability to take ownership and make independent decisions.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions on our website.

The benefits of working with us:

  • Job location is Leeuwarden
  • Tribe Fraud is located in Amsterdam
  • A salary tailored to your skills and experience (scale 9 or 10)
  • 25–28 vacation days depending on contract
  • Pension scheme
  • 13th month salary
  • 8% holiday payment
  • Hybrid working
  • Personal growth and challenging work with endless possibilities
  • An informal working environment with innovative colleagues

Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter (max 300 words) by clicking the ‘Apply’ button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us
Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.