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InnovaCare

Care Management Assistant

Ally Health (Temple Terrace Primary Care) Full time
InnovaCare Management Services Company, LLC

Essential Job Functions

Provides administrative support to case manager and clinic team by:

  • Reviewing daily schedules to identify high-cost patients

  • Participate in daily clinic morning huddles

  • Participate in weekly UM/CM rounds

  • Perform task-driven outreach according to plan of care

  • Schedules follow up appointments after ED events

  • Send letters / reminder for patients not seen not established

  • Follow up with other teams for pending tasks completeness

Also:

  • Provides Tier Two patient outreach for short term case management

  • Follows up on referral/ DME / specialists visits completeness with patients

  • Assists with required paperwork from hospitals. SNFs. LTAC, Home health

  • Tuck in calls to real time rising risk patients

  • Assists case manager and clinic staff with daily outreach for specific tasks

  • Confirm medication is being taken; Confirm patient attended specialist appointment and update goals; Confirm patient has received DME, HHC or any resources outlines in the plan of care

Minimum Required Education, Experience & Skills

  • College degree or completion of college courses in healthcare, care management, or similar focus.
  • Medical Assistant, health coaching, or care management prior experience preferred

Preferred Education, Experience & Skills

  • Good interpersonal skills
  • Able to stay in constant communication with the team.
  • Able to multitask in a fast-paced environment
  • Bilingual in English/Spanish preferred but not required