Butler - Mandalay Bay

As a Butler, you are more than a service provider, you’re a key part of creating unforgettable moments. You’ll play a key role in ensuring our suites are meticulously prepared and thoughtfully presented for each guest’s arrival. With your warm presence and attention to detail, you’ll set the tone for a refined and personalized experience. By anticipating guest needs and understanding what matters most to them, you’ll deliver a level of service that leaves a lasting impression well beyond their stay.

THE STARTING RATE: $17.3670, plus tips

THE DAY-TO-DAY:

• Prepare suite prior to guest arrival and coordinate room service set-up with special requirements as requested by guests 

• Coordinate with Housekeeping to ensure proper room presentation and cleanliness standards are upheld 

• Respond promptly to guest requests and communicate effectively with necessary departments to ensure guest satisfaction 

• Provide food and beverage service to designated suites, collaborating with Room Service Manager on duty to ensure accurate order details are communicated and obtained 

• Ensure butler pantry is replenished and equipment is in alignment with company standards 

• Maintain accurate property information through daily use of talent portal, email and other forms of communication 

• Answer guest inquiries about hotel services, features, and local attractions and activities 

THE IDEAL CANDIDATE:

• 2+ years of experience in hospitality is preferred

• Food and beverage experience in a fine-dining setting is preferred

• High School Diploma, GED or equivalent

• Must be 21 years of age or older

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community