Business Process Manager – Operational Excellence
About Acrisure
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.
In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
Job Summary:
The Business Process Manager is responsible for analyzing, designing, and implementing process improvements to enhance efficiency, quality, and overall performance across the organization. This role requires full immersion in all aspects of the business process they manage, acting as the intellectual owner and developing a comprehensive, end-to-end understanding. This deep engagement, with cross-functional collaboration, ensures the ability to identify continuous improvement opportunities, anticipate challenges and drive meaningful change. The role requires a proactive approach to learning and mastering all process components, stakeholders, and dependencies. The individual will leverage methodologies such as Lean, Six Sigma, and Agile to streamline operations, reduce costs, and ensure alignment with strategic business objectives. Key responsibilities include balancing and managing multiple projects and priorities simultaneously, monitoring performance metrics, and delivering innovative solutions that contribute to operational excellence and sustainable growth. Serves as a backup to the Business Process Owner (Director).
As part of the high-performing, adaptable Operational Excellence team, this role supports process streamlining, integrating automation, and the evaluation and execution of project initiatives to deliver efficient and cost-effective service. The Business Process Manager will have an initial acute focus on the Direct Bill function in North American Retail Insurance Accounting.
Responsibilities:
Stakeholder Engagement & Change Management
Collaborate with cross-functional teams to understand business needs and gain buy-in for process changes.
Effectively communicate proposed changes and their benefits to stakeholders at all levels.
Collaborate with other Business Process Managers to ensure consistency in delivery from Operational Excellence.
Training & Documentation
Develop comprehensive training materials including Quick Reference Guides (QRGs), workflow diagrams, PowerPoint presentations, and communication plans.
Ensure documentation is clear, accurate, and tailored to diverse audiences.
Reporting & Analytics
Analyze complex datasets to uncover trends, patterns, and actionable insights.
Design and maintain dashboards and scorecards in Excel and Power BI to monitor performance and ensure service level agreements (SLAs) are met.
Translate technical data into intuitive visualizations and narratives for non-technical stakeholders.
Process Design & Improvement
Map and document business processes using tools such as Visio, Word, Excel, and PowerPoint.
Identify opportunities for process optimization and lead implementation efforts.
Strategic Thinking & KPI Development
Understand the business context behind metrics and reporting.
Define and track key performance indicators (KPIs) aligned with organizational goals.
Project & Program Management
Manage projects, varying in size, ensuring timely delivery and alignment with business objectives.
Requirements
Required Qualifications
Proven experience in business process management, data analysis, and stakeholder communication.
Strong storytelling skills to present data insights effectively to non-technical audiences
Ability to troubleshoot errors in data collection, calculations, or visualizations
Meticulous in documenting step-by-step (QRGs) of a process to ensure accuracy and completeness
Excellent written and verbal communication skills, free of slang and grammatical errors, including the ability to influence, actively listen, and problem solve with minimal assistance.
Excellent time management and prioritization skills.
Able to work independently, multi-task, and enjoy a high degree of interaction with team members, senior management, and all levels of organization using discretion surrounding sensitive information
Proficiency in Excel, Power BI, Visio, and Microsoft Office Suite.
Ability to develop comprehensive end user documentation and design visual workflows for improved operational understanding and efficiency, specifically for Enterprise Applications.
Preferred Qualifications
Education and Experience:
Required Qualifications
Bachelor's degree in Business-related field (i.e., business administration, management, operations management, insurance, accounting) or equivalent work experience
5+ years of business experience in process improvement
Knowledge and familiarity with Lean, Six Sigma, Kaizen, and/or other process improvement methodologies
Preferred Qualifications
Experience in a corporate environment, insurance brokerage, or related industry preferred
Experience in Applied Epic, preferred
Experience working in Insurance Operations or Accounting, preferred
#LI-MV1
#LI-Onsite
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
Why Join Us:
At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
Employee Benefits
We also offer our employees a comprehensive suite of benefits and perks, including:
Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
… and so much more!
This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.
California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.
Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.
Welcome, your new opportunity awaits you.