Business Manager, CTD

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Summary:

The Business Manager develops and manages the business relationship with commercial clients, through understanding the client’s organization and business needs, in order to improve client service and satisfaction in the overall best interest of Patheon. The Business Manager is technically proficient with respect to client and business requirements and identifies solutions aligned with these requirements.  The Business Manager builds a strong foundational business relationship with (key) business accounts to generate business growth through identifying and developing business opportunities, partnering with Sales, and the successful completion of Technology Transfers. The Business Manager will support the Sr. Manager Global Business Management and Technology Transfer Project Managers (TTPMs) with managing and coordinating client-related activities and tasks.

Essential Functions: 

Client Experience and Relationship Management:

• Acts as the internal client advocate and leader of the business at the site, balancing and driving both the client’s and Patheon's requirements and priorities. 
• Develops and manages the business relationship with existing accounts, through understanding the client’s organization and business needs in addition to understanding the Patheon network perspective related to the client's business to ensure overall approach is client versus site centric.
• Coordinate and manage client sample shipments. Coordinate with warehouse staff and QA for all samples handling and shipping.
• Ensures that expected service levels are being provided and that required planning and technical information is being exchanged appropriately between organizations, through the coordination of information flow, with regard to client’s requirements.
• Leads’ engagement of the Voice of Customer (VOC) program measurements develops action plans and handles customer issues process with support from Global Business Management.
• Ensures resolution of significant issues with the client through coordination and collaboration of internal functional resources to identify, propose and carry out an efficient plan to settle the issue, while protecting Patheon interests and image.
• Facilitates regular and ad hoc teleconferences and Business Review meetings and practices standard project reporting procedures to client and management (i.e. minutes, agendas, etc.).
• Ensures client and Site are operating in compliance with MSA (Manufacturing Supply Agreement).
• In addition to the responsibilities outlined above, the role may involve performing other duties as assigned to support business objectives and team success.

Quotations and Supply Agreements: 

• Understands the quotation process, performs commercial assessments, and supports the preparation of quotes for technical changes and customer requests for additional services.
• Ensures Client and Organization are operating in compliance with contracts. (MSA,QTA,PA)
• Prepares and submits commercial services proposals to customers.   

Technical Excellence:

• Works closely with project managers to assume control of tech transfer projects upon validation.
• Assesses ongoing business and provides technical solutions to the client to address process robustness or business challenges.
• Contributes to the identification and implementation of new initiatives with tools within Lean and Six Sigma, Operational Excellence methods.
• Participates in projects including representing Business Management as a member of process improvement and capital project teams. 
• Assumes ownership of site projects relating to the customer (e.g., purchasing or pricing initiatives, task forces) and follows through to completion.

Financial and Forecast Management:

• Ensures client’s forecasts are represented accurately in S&OP process and are posted into 3-year planning model. 
• Seeks to understand changes, risks, and opportunities to demand forecasts by exploring marketplace and gathering business intelligence to create Demand and Business Plans.  
• Verifies congruency vs contractual commitments in forecasts.
• Requests and implements pricing updates including annual pricing reviews, technical changes, etc. in compliance with MSA terms. 
• Works with Finance to raise collection of overdue invoices, resolves root issues, and in general understands client’s financial processes.
• Understands and implements the key milestones identified in the client contracts including pricing, payment terms, term of contract, yield reconciliation, etc. 
• Maintains and tracks monthly revenue forecasting from project activities and supplementary services.
• Ensures all projects achieve appropriate profit margins, through the request, analysis and recommendation of existing and new project pricing and proposal strategies for commercial projects for the site. 
• Works closely with assigned accounts with the goal to improve forecast accuracy of client portfolio.

REQUIRED QUALIFICATIONS

Education:

University Degree in Engineering, Science, Finance and/or Business required.

Experience:

Minimum 3-5 years of previous related experience in project management, account management, sales or marketing with internal or external client-facing responsibilities. 

Pharmaceutical or Contract Manufacturing industry experienced preferred

Equivalency:

Equivalent combinations of education, training, and relevant work experience may be considered.

Knowledge, Skills, and Abilities:

Well organized, enthusiastic and detail oriented. Ability to prioritize multiple tasks. Strong interpersonal and communication skills. Ablility to work in a fast-paced environment.  Ability to work both in a team environment as well as independently as required. Ability to influence others to reach agreements and adopt a course of action. Ability to adapt to a changing environment quickly and easily. Ability to develop solutions that are mutually beneficial to the client and to  Demonstrated computer proficiency with Microsoft Office programs.  Experience in a pharmaceutical environment is an asset.  Familiarity with Good Manufacturing Practices is an asset.  Demonstrated commitment to our 4i values of Integrity, Intensity, Involvement, and Innovation. Proficiency with English language

Standards and Expectations:   

Follow all Environmental Health & Safety Policies and Procedures. Work harmoniously with fellow team members, modelling positive team principles and partnering to meet project and departmental objectives. Carry out all duties within strict compliance to Patheon quality systems SOP's and Good Manufacturing Practice (GMP). Maintain workspace in a clean and orderly fashion.  Actively engage in and adhere to departmental systems in order to maintain a smooth and efficient workflow (visual management, scheduling systems, etc.). Be client and patient conscious at all times. Understand Key Performance Indicators and strive to improve the performance of the team by identifying areas for system improvements and engage in problem solving. Models positive thinking and is open to change, motivating the team to adapt to shifts in priorities and new ways of working. Proactively identify areas for improvement in the execution of procedures. Communicate risks to timelines of deliverables in a proactive manner.  Consistently strives to improve skills and knowledge in related field.    

Physical Requirements:

Light physical effort and fatigue. Walks, sits or stands for limited periods. May require occasional equipment operation including keyboard equipment. Lifts light items for limited duration. Typically located in a comfortable indoor area.  There may be exposure to mild physical discomfort from factors such as dust, fumes or odours, temperature extremes, loud noise, strong drafts, or bright lights. Use of Personal Protective equipment may be required and may include any of the following: safety glasses, safety shoes, lab coat, gloves, hair net, beard cover, safety apron.

Disclaimer: 

This job description is intended to present the general content and requirements for the performance of this job.  The description is not to be construed as a comprehensive statement of work, responsibilities, or requirements.  Managers and supervisors may assign other duties as needed.

Nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully align with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.