About the Business:LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies,
and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
You can learn more about LexisNexis Risk at the link below,
https://risk.lexisnexis.com About the Team
The Customer Communications Center of Excellence is a strategic unit that drives customer engagement across cross-functional, customer-impacting initiatives. Acting as consultative partners, project managers, thought leaders, and strategists, the team leads operational communications and outreach efforts. As a shared service within the broader organization, the team plays a pivotal role in enhancing customer experience through effective communication and engagement strategies.
About the Role
The Strategic Business Consultant will provide project management leadership and strategic guidance for initiatives that influence customer communication and success. In partnership with leadership, this role is accountable for the successful delivery of assigned projects, ensuring alignment with business objectives, timelines, and quality standards.
Responsibilities
Deliver assigned projects on schedule and aligned with business or customer needs.
Construct Work Breakdown Structures and utilize project management tools; familiarity with AdaptiveWork is ideal.
Manage the full project lifecycle from initiation to completion.
Coordinate and facilitate project meetings; negotiate for resources and support as needed.
Represent Customer Communication Program Management in cross-functional teams across LexisNexis Risk Solutions.
Identify opportunities for process improvement and recommend enhancements.
Stay current with project management trends and best practices.
Manage multiple concurrent projects effectively.
Perform other duties as assigned.
Requirements
Bachelor’s degree or 7 years of equivalent experience.
Minimum 5 years of project management experience; experience in a program office and managing complex programs is a plus.
Lean Six Sigma Green Belt or Black Belt, or PMI certification required.
Proven experience presenting to executive-level audiences.
Strong interpersonal skills with the ability to influence and negotiate across a matrixed organization.
Demonstrated leadership in dynamic environments with shifting priorities and tight deadlines.
Proficiency in MS Office and project planning software.
Ability to travel occasionally as needed.
Ability to commute to the Alpharetta, GA, office as needed.
U.S. National Base Pay Range: $84,900 - $141,600. Geographic differentials may apply in some locations to better reflect local market rates.
This job is eligible for an annual incentive bonus.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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