Bordereaux Analyst

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

—  ​Full time position: 5 days a week (Remote working & London)

Role overview

The role entails working in a fast paced and challenging environment with responsibilities for producing and overseeing delegated authority data within a Bordereaux team, inclusive of Written, Premium and Claims Bordereaux, technical analysis and reporting.  The role will also involve working with internal teams to address issues and external stakeholders to maintain relationships so excellent communication skills are key.

Role responsibilities

• Liaise with Business Units to facilitate formal bordereaux information structure for Written/Premium/Claims, working with global products and in a multi-currency environment to ensure reports are accurate and up to date when sent to Brokers/Carriers.
• Monthly review of portfolio  for Business Unit, highlighting issues/significant changes etc.
• Proactively raise and manage queries through to resolution with both internal and external stakeholders.
• Maintain and develop Monthly Management information Written/Claims/Premium/Aged Debtor by Business Unit.
• Control of Business Units metrics KPIs and Root cause Analysis across Business Unit binders.
• Check key metrics are being adhered to including Binder Limit/Condition Review/Taxes/Lloyds Risk Codes exception reporting and review.
• Ensure process and procedures are compliant with DUAL business policies and local business policies.
• Management of payments to carriers and other third parties on a monthly basis.  Reconciliation of claims trust accounts.
• Respond in a timely manner to External Audit requirements / requests

Key Skills

• Ability to adhere to and manage strict SLAs.
• Identifies and resolves problems proactively and in a timely manner.
• Actively seeks opportunities for improvement and development.
• Displays original thinking and generates creative solutions
• Time management and prioritisation.
• Strong working knowledge of Microsoft Excel.
• Can handle multiple tasks with interruptions
• Numerate and can demonstrate accuracy and thoroughness
• Resilient and adaptable to change.
• Confident and able to develop relationships through effective communication.
• Meticulous and strong attention to detail.

Knowledge and Experience

• Experience in reporting in Lloyds minimum standards.
• Knowledge of LMTOM & Market business glossary.
• Experience in producing Written, Premium & Claims bordereaux.
• Well practiced in reconciliations.
• Strong Excel knowledge (Formulas & Pivot Tables)
• Understanding of Delegated Authority

Compliance & Regulatory Responsibilities

• To remain compliant at all times.
• To obtain appropriate approvals to ensure compliance with company policy, procedures and regulatory requirements/rules, with regards to data protection, money laundering etc.
• To share ideas, best practice and other information within the team.
• Ensure that own performance, HR and T&C records are up to date and meet the Company’s requirements.
• Maintain accurate records and deal with correspondence appropriately.

What do we offer in return?

Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Our culture: People First

Our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world

The focus on being a People First business has always been at the very heart of the Group; our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

At DUAL we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent