Intro
At Pleo, we’re on a mission to revolutionise the way businesses manage company spending. No more outdated processes, clunky spreadsheets, or frustrating delays - we believe spend management should be seamless, empowering, and surprisingly effective for finance teams and employees alike. We’re creating tools that promote autonomy, foster trust, and let businesses focus on what truly matters.
Our culture is built on transparency, collaboration, and a deep commitment to innovation – which is reflected in our spending solution. At Pleo, you’ll join a passionate team shaping the future of work, all while having some fun along the way.
About the role
We're looking for a high-performing and dynamic Billing Operations Analyst to join our Finance Team at Pleo. This role is a unique opportunity to actively support the business to reach new milestones having in mind people growth and great team work. If you enjoy working at the intersection of Billing, Accounting and Automation – and want to help drive the future direction of Pleo – we’d love to hear from you.
What you’ll be doing
As a Billing Operations Analyst , you will:
- Review, approve & process credit note requests
- Review contracts & account setup accuracy when the need arises
- Answer internal billing questions in a timely & professional manner, including escalations
- Guide GTM & other teams on billing best practices
- Reissue invoices
- Create & maintain Standard Operating Procedures (SOPs)
- Process refunds
- Drive internal projects from concept to completion
- Complete Month-End Close activities as required
What you bring
You’ll thrive in this role if you:
- Have 1+ year experience in a Finance/Accounting/Operations related field, with basic knowledge on Internal Accounting Standards (IFRS)
- Have advanced excel skills including formulas sage and analysing data via pivot tables - SQL knowledge is a nice to have
- Can work independently to drive workload and identify areas of opportunity
- Have experience troubleshooting and/or answering complex customer queries in a timely and professional manner
- Have previous experience with Billing systems and ERP systems (nice to have)
- Are proactive and curious in your way of working Curious
Who you’ll be working with and reporting to
You’ll report to our Senior Billing & Revenue Manager and work closely with teams in Finance, Sales and Engineering . Our team of 3 is highly collaborative and dedicated to providing great support and improvement initiatives across the organisation.
How you’ll develop in this role
In your first 6 months at Pleo, you’ll:
- Become a full-fledged SME on all things Billing.
- Become an active contributor in any projects you are part of to ensure your expertise allows the teams to achieve objectives.
- Identify or deliver a process improvement project.
- Be independent on daily activities once requiring support from team members for more complex projects.
We’re committed to helping you develop your career, whether that means taking on bigger projects, stepping into leadership, or acquiring new skills in multiple areas such as Finance, Automation and multiple system usage.
Show me the benefits!
- Your own Pleo card (no more out-of-pocket spending!)
- Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office 🍜
- Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis
- We offer 25 days of holiday + your public holidays
- For our Team, we offer both hybrid and fully remote working options
- Option to purchase 5 additional days of holiday through a salary sacrifice
- We use MyndUp to give our employees access to free mental health and well-being support with great success so far ❤️🩹
- Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work 👶
Why join us?
Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances.
We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation – they should work in unity with marketing, sales, IT and everyone else.
Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to scale’, creating lasting solutions that address today’s challenges and anticipate tomorrow’s needs.
So, in a nutshell, that's Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices —and quite a few full-time remotes in 35 other countries! Being HQ'd out of Copenhagen means we're inspired by things like a good work-life balance. If you don't work in the office with us, we'll help you set up the best remote setup possible and make sure you still have time to connect with your team.
About your application
- Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join 💕
- We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 😊
- We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs.
- When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page.