Billing Analyst at Choice Hotels

The Billing Analyst plays a key role in supporting the financial operations of the SkyTouch Hotel OS platform by managing day-to-day billing activities and ensuring accurate revenue reporting. This role is responsible for processing payments, reconciling billing entries, and resolving discrepancies across electronic, paper, and automated systems. The analyst collaborates cross-functionally with departments such as IT, Customer Service, and Marketing to ensure billing accuracy and compliance. This position is ideal for a self-motivated individual with strong analytical skills and a passion for process improvement.

JOB SUMMARY:

The Billing Analyst supports the financial operations of the SkyTouch Hotel OS platform by executing daily billing activities and ensuring accurate revenue reporting. This role processes payments, reconciles billing entries, and resolves discrepancies across multiple systems. The analyst collaborates with IT, Customer Service, and Marketing to maintain billing accuracy and compliance. Ideal for a self-motivated individual with strong analytical skills, this role contributes to process improvement and operational efficiency.

RESPONSIBILITIES:

Execute daily billing tasks for choiceADVANTAGE and SkyTouch Hotel OS customers.
Research and resolve billing discrepancies and disputes in a timely manner.
Set up and validate contractual fees and special billing requests per corporate workflow.
Reconcile monthly billing entries prior to billing runs and ensure accuracy.
Process payments and adjustments in accordance with SOX compliance standards.
Collect, manipulate, and analyze billing data to produce reports and dashboards.
Perform root cause and ad hoc data analyses to support process improvements.
Respond to customer inquiries via billing hotline and email, ensuring high-quality service.
Build and maintain effective relationships with internal and external stakeholders.

QUALIFICATIONS:

Employment Experience

3–5 years of experience in corporate billing and receivables, including customer service.
Experience working with operational billing systems and functions.

Technical Skills

Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, nested formulas).
Proficient in Microsoft Outlook and Word.
Experience with CRM and billing platforms preferred.

Additional Skills & Competencies

Strong analytical and critical thinking skills.
Excellent organizational and time management abilities.
Effective written and verbal communication.
High attention to detail and accuracy.
Ability to work independently and adapt to a fast-paced environment.

Education Requirements

Bachelor’s degree in Finance, Accounting, Business, or a related field, or equivalent combination of education and work experience.

Salary Range

The salary range for this position is $56,000 - $65,000 annually. In addition to the annual salary.

The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.

Our corporate office locations:

North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.

Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.

Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.

Choice’s Cultural Values

Choice’s Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver