Bilingual Service Coordinator

About Us:

How many companies can say they’ve been in business for over 179 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Toronto, Canada.

What’s the role?

Working in our fast-paced Medical Technology Service team, you will be a key contact for customer service related requests, coordination with our Field teams. You will take their requests by phone or email and collect all necessary information to support them by opening service orders, processing sales orders, or directing them to our technical support team for assistance. You will also support our team of in-house and field service specialists by answering inquiries about parts inventory and logistics, expediting parts orders, and closing completed service orders.

Sound Interesting?

Here’s what you’ll do:

• Promptly answer incoming customer (both external and internal) calls and email inquiries in English and French.
• Open service orders in our CRM system and dispatch to the appropriate In-house or Field Service Specialist based on skills, location, and availability.
• Process service relates sales orders.
• Support Service Engineers with parts inventory management.
• Close completed service orders and ensure proper billing takes place.
• Participate in continuous process improvement initiatives.
• Other duties as required.

Do you qualify?

• Previous working experience in customer service, preferably in a technical environment.
• Must have excellent verbal and written communication skills in both English and French.
• Must be highly organized, be able to prioritize and manage time effectively.
• Working knowledge in MS Office applications Word, Excel, Powerpoint, Power BI, etc.
• Experience working in SAP and CRM systems would be preferrable.
• Solid communication and interpersonal skills.
• Must be able to work closely with cross-functional teams.
• A post-secondary diploma or degree is required.

Working Conditions and Special Demands:

• Standard working hours are typically 40 hours per week Monday – Friday.
• This position will be office-based all week.
• Occasional overtime work may be required.
• Must be able to work on shifts between 8am – 7pm EST on a weekly or biweekly rotation basis.
• Ability to work in a multi-cultural business environment.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• RPP
• Employee Assistance Programs
• Paid time off including vacation, personal, and sick days
• The list goes on!

ZEISS is an Equal Opportunity Employer

Your ZEISS Recruiting Team:

Jo Anne Mittelman

Accommodation

ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.