Benefits Analyst

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together
TELUS Health Benefits Administration practice brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, allowing organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities.

Join our fantastic team as we serve as trusted technical partners for our clients and provide expert case management support that transforms how organizations administer their benefits programs. Our team has particular strength in implementing and managing sophisticated healthcare and group benefits databases, understanding the unique technical requirements and data complexities that each client faces.

Be part of a dynamic environment where your technical expertise, analytical skills, and client-focused approach will make a tangible difference in how benefits are administered and delivered.

If you are seeking a fulfilling opportunity to leverage your analytical skills while supporting our mission of providing exceptional technical excellence in benefits administration, this role is perfect for you.

Here’s the impact you’ll make and what we’ll accomplish together

We are seeking a Benefits Analyst to provide comprehensive technical support to organizational clients, plan members, and our internal Benefits team. In this role, you'll serve as a key liaison in the administration of group insurance plans, combining analytical expertise with exceptional customer service to ensure seamless benefit plan operations. You'll be responsible for analyzing financial data, maintaining quality control standards, and building strong client relationships while supporting both routine administration and special projects in our collaborative team environment.

What You’ll Do:

• Respond to client inquiries pertaining to their group insurance plans
• Build the relationship between clients and other members of team
• Review and analyze benefit plan contracts and documentation
• Analyze and prepare financial information relating to benefits plan annual renewals and client proposals
• Update client information on internal databases
• Mediate with internal administrators and insurance providers regarding administration of client plans
• Analyze payroll files, carrier files, and premium statements to ensure accuracy
• Organize mass communication and administration packages being sent to clients’ plan members
• Attend and present at internal training sessions to share/build knowledge of industry topics and trends
• Ensure that quality control and service standards are attained with every transaction
• Assist with special projects, as required
• Attend and participate in client meetings on occasion

What you bring

• New graduates and/or 1 – 2 years relevant experience
• Excellent mathematical and analytical skills
• Exceptional customer focus
• Strong communication and organizational skills
• Dedicated team player, who demonstrates initiative and independence
• Excellent time management skills and the ability to manage multiple assignments
• Working knowledge of Microsoft Office Suite and the ability to learn internal software quickly and thoroughly

Great-to-haves

• Related courses in group benefits (CEBS)
• Experience at the Analyst level in Group Benefits is an asset
• Proficiency in French language (written and verbal) is considered an asset

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.