Our mission? Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance.
Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our values:
Customer focus | Prioritize customers in everything you do
Ownership | Own your part, get things done
Teamwork | Make (team)work easy
Mastery | Continuously raise the bar
Integrity | Always do what’s right, and respect people
Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
⭐ Join us as a Back Office Officer - Debt Collection to help us scale our debt collection operations as Qonto continues to expand its financial products. You will play a key role in constructing operational processes from the ground up as we grow this strategic area.
You will work closely with Thilelli, who joined Qonto in 2021 and now leads our Banking Operations Debt Collection & Local Payments team. Together, you'll shape the future of debt collection at Qonto as we prepare for significant growth in this domain.
👩💻🧑💻 As a Debt Collection Manager at Qonto, you will
• Manage and optimize our debt collection operations, working with both internal processes and external BPO partners to ensure effective recovery
• Produce client lists for collection calls, conduct weekly follow-ups with our BPO partner, and monitor collection performance
• Declare losses and manage accounts sent to legal recovery in collaboration with the Risk team
• Build and implement payment installment plans for clients, handling direct client communication when needed
• Prepare and manage files sent to legal recovery partners, ensuring all documentation is complete and compliant • Analyze collection data to identify patterns and propose improvements to our credit granting model in collaboration with the Risk team
🤔 What you can expect
Market/Team Context:
• You'll join a complete team of 3 Banking Operations Managers in Paris, all working on debt collection and local payments
• Qonto is expanding its debt collection capabilities - today we also work with external partners, but we're building more in-house expertise and processes
• This is a growth area at Qonto with several features launching soon, giving you the opportunity to shape how we do debt collection
• While the primary focus is debt collection, you'll also contribute to other operational tasks related to accounts with negative balances and unpaid items as the activity evolves.
Methodologies, how we work, and what we value:
• We value people who bring external expertise and want to learn from your experience
• We work in a collaborative environment with the Risk team, Legal team, and other operational teams
• We focus on both quantitative performance and qualitative results
• Autonomy is important - we give you space to propose improvements and build processes with us
🤝 About your future manager
Thilelli joined Qonto in 2021 and has grown with the company to become the lead of our Banking Operations Debt Collection & Local Payments team. She started as an officer and worked through all the processes the team handles today, giving her deep operational knowledge.
Her management style is supportive and empowering - she provides thorough onboarding and training, gives autonomy while staying available for support, and isn't afraid to have direct conversations when needed. She values trust and expects the same level of quality from her team that she provides to them.
🏅 About You
• Debt collection expertise: You have at least 2 years of successful experience in debt collection operations (ideally outside of internships) and ideally in banking, fintech, or financial services: You understand credit products, payment plans, client solvency analysis, and both amicable and legal recovery processes.
• Financial services knowledge: You're comfortable with financial analysis and risk assessment - While you won't do deep financial analysis, you need to be at ease discussing these topics with the Risk team and understanding credit-related concepts.
• Operational excellence: You're skilled with Excel (formulas, data manipulation) and comfortable managing operational KPIs. You can handle both daily operational tasks (ticket management, BPO follow-up) and project work simultaneously.
• Communication skills: You speak French fluently and have professional-level English. A third language (Italian, Spanish) is appreciated but not required. You're comfortable with the idea of potentially calling clients directly or supervising external teams who do.
• Proactive mindset: You're someone who takes initiative, proposes improvements, and isn't afraid to share your opinion. You bring ideas from your previous experiences and want to help us build something better.
Please note: This role is based in Paris with a standard hybrid contract (not full remote).
At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.