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Concentrix

Associate, Sales Support

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak Full time

Job Title:

Associate, Sales Support

Job Description

We are looking for a customer-oriented individual (English Speaker) to join our team as an Associate, Sales Support (Customer Service). In this role, you will assist customers through multiple communication channels, including calls, chats, emails, and social media platforms. While providing exceptional customer service is your primary focus, you will also have the opportunity to identify and close sales as a secondary responsibility.
Job Description

  • Customer Support: Provide outstanding assistance to customers via phone, live chat, emails, and social media platforms. Address customer queries, concerns, and requests in a timely, professional manner.

  • Customer Satisfaction: Ensure customer satisfaction by resolving issues efficiently, maintaining service excellence, and meeting performance goals and KPIs.

  • Issue Resolution: Collaborate with internal teams to solve customer issues or escalate as needed, ensuring swift resolutions and positive customer experiences.

  • Sales Opportunities: Identify and act on potential sales opportunities during customer interactions. Close sales following company sales guidelines to drive business growth.

  • Multi-Channel Support: Respond to customer inquiries across multiple platforms, ensuring no queries are missed, abandoned, or left unresolved.

  • SLA Adherence: Ensure all inquiries are addressed within established service level agreements (SLAs), including response times for chats, calls, and emails.

  • Collaboration: Work closely with colleagues and departments to share insights and provide a seamless customer experience across all communication channels.

  • Ad-Hoc Tasks: Take on additional tasks or responsibilities from clients or internal teams as required.

Location:

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements:

Time Type:

Full time

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